QUALIFIED PROFESSIONAL (QP)

JOB DESCRIPTION

POSITION SUMMARY

The Qualified Professional (QP) is responsible for providing professional oversight, assessment, service planning, implementation, monitoring, and coordination of services to individuals receiving care through the agency. The QP ensures that services are person-centered, individualized, clinically appropriate, and delivered in accordance with applicable North Carolina regulations, NC Medicaid requirements, and agency policies and procedures.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Conduct assessments and identify individual client needs, strengths, goals, and barriers to services.

• Develop, implement, review, and monitor Person-Centered Plans (PCPs), treatment plans, and crisis plans as applicable.

• Provide guidance, support, and oversight to staff providing direct services.

• Monitor client progress and evaluate the effectiveness of services provided.

• Coordinate services with families, guardians, healthcare providers, community organizations, and other professionals as appropriate.

• Identify changes in client functioning, behavioral concerns, and safety risks, and initiate appropriate interventions.

• Provide behavioral interventions, skill-building support, and other services within the QP's qualifications and authorized scope of practice.

• Ensure documentation is accurate, complete, timely, and compliant with agency and regulatory requirements.

• Participate in staff meetings, case reviews, supervision, training, and quality improvement activities.

• Assist with identifying service needs, making referrals, and coordinating community resources.

• Maintain confidentiality of client records and protected health information.

• Ensure services are delivered according to approved plans, service authorizations, and applicable Medicaid guidelines.

• Report incidents, concerns, and changes in client condition in accordance with agency policies.

• Perform additional duties as assigned by the supervisor or agency leadership.

MINIMUM QUALIFICATIONS

• Must meet the applicable North Carolina Qualified Professional (QP) qualifications for the services and population served.

• Must possess the required education, professional credentials, and experience applicable to the position.

• Knowledge of person-centered planning, documentation, client rights, confidentiality, and service coordination.

• Strong written and verbal communication skills.

• Ability to work independently and collaboratively with interdisciplinary teams.

• Demonstrated organizational, problem-solving, and decision-making abilities.

• Ability to maintain professional boundaries and ethical standards.

• Valid driver's license and reliable transportation when required.

REQUIRED KNOWLEDGE AND SKILLS

• Person-centered service planning and implementation.

• Client assessment and monitoring.

• Crisis prevention and intervention.

• Behavioral support and skill development.

• Documentation and regulatory compliance.

• Communication and coordination with families and providers.

• Confidentiality and client rights.

• Professional judgment and ethical decision-making.

PHYSICAL AND WORK REQUIREMENTS

• Ability to travel to client homes, community locations, and agency facilities as required.

• Ability to maintain a flexible schedule based on client and agency needs.

• Ability to perform job duties with or without reasonable accommodation.

PERFORMANCE EXPECTATIONS

The Qualified Professional is expected to:

• Maintain compliance with agency policies and applicable regulations.

• Complete required documentation within established timelines.

• Demonstrate professionalism, accountability, and ethical conduct.

• Support quality service delivery and positive client outcomes.

• Maintain required credentials, training, and qualifications.