Account Executive

Touch, a Conetic Group company, is a disruptive Content Service Provider focused on delivering exceptional onboard experiences for aircraft and the broader transportation industry. Established in 2011, Touch is headquartered in Miami, with an additional main office in Portugal. At Touch, we understand what makes airlines unique and deliver timely, effective solutions to support them in achieving excellence. We’re an agile, young-minded, and service-oriented company, always at the forefront of industry innovation. Our qualified, resourceful, and empowered team breathes respect for airlines, suppliers, and one another.

About the role:

• As an Account Executive, you will serve as a trusted advisor to both our customers and internal leaders. You will embody the company's values, facilitate seamless communication among stakeholders, and contribute to the successful fulfillment of every commitment;
• In this role, you must have an exceptional ability to understand client needs and use your expertise to develop tailored account plans that drive growth and foster long-term loyalty;
  
  

About the responsibilities:

• Manage client relationships and maintain strong engagement;
• Prepare and oversee budgets to ensure financial efficiency;
• Lead and support a cross-functional team;
• Ensure timely and successful project delivery;
• Maintain accountability for all aspects of client accounts;
• Oversee and ensure adherence to contractual SLAs;
• Lead Quarterly Business Reviews (QBRs) and strategic meetings;
• Identify commercial opportunities and drive account growth;
• Foster alignment between airline culture and internal team operations;
• Develop and implement in-Flight Entertainment (IFE) strategies;
• Conduct quality control checks at airports when possible;
• Provide insights and recommendations on promotional content and featured categories;
• Oversee airline budget creation and financial tracking;
• Ensure smooth invoicing processes.
  
  

About you:

• English fluency;
• Bachelor’s degree in a related field;
• Background in the entertainment and/or aviation industry is a plus;
• Customer service experience is a plus;
• Project management experience required;
• Strong organizational and time-management skills;
• Proactive and solution-oriented mindset;
• Ethical, highly motivated, and adaptable;
• Analytical and data-driven approach;
• Leadership and strategic thinking abilities;
• Excellent communication and interpersonal skills;
• Comfortable working in multicultural environments;
• Proficient in Microsoft Office, Excel, and Keynote.
  
  

About the benefits:

• Flexible working hours;
• International team;
• Birthday Leave.
  
  

Conetic Group is committed to fostering an inclusive and diverse work environment, where all individuals are treated with respect, dignity, and fairness. We believe in providing equal opportunities for employment and advancement, regardless of factors such as race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. This policy sets forth our commitment to promoting equal opportunity and diversity within our organization.