Terminal Generalist - US

Accountable for accurate documentation, loading, discharging, receiving, and dispatching cargo and to ensure compliance with regulatory requirements.

• Receive, greet, and direct customers and visitors as needed at the TOTE terminal in a face-to-face environment.

• Maintain a best-in-class commercial driver experience by exercising effective communication with drivers requiring resolution.

• Facilitate proper delivery of cargo ensuring compliance with regulatory requirements based on Customer Service releases.

• Update hazardous information in Terminal Operating System (TOS) and release Hazardous cargo to the vessels in compliance with all Hazmat regulations and procedures.

• Handle refrigerated container temperature discrepancies.

• Communicate with governmental agencies for inspections and releases and schedule terminal working hours with Customs & Border Patrol if necessary.

• Handle inbound cargo in & out of terminal and validate forms with Customs.

• Collect/process credit card payments from customers on terminal.

• Troubleshoot Gate and Resolution Center issues or paperwork discrepancies to ensure cargo flows through the terminal in a timely manner.

• Assist in maintaining accurate, up to date UIIA trucker database in TOS.

• Assist in handling customers' claims for automobiles.

• Coordinate and assign equipment for Yard Transfers and update the system accordingly.

• Understanding and producing of the following reports and requests: Dangerous Cargo Manifest Report, Container Hot Hatch, Cargo Did Not Sail, Cargo Final Reports, Port Authority Wharfage, Booked vs. Actual, Terminal Priority, Trucker Turn Time, etc.

• Manage terminal services vendors and code vendor invoices.

• Receive and forward to proper department: import forms that require customs validation, hold data from governmental agencies, and notify port personnel on special handling (e.g., flat racks, tanks, vehicle removal from containers, USDA holds, special releases for shipments that have to go off terminal for inspections).

• Assist management in effective operation of the cargo terminal by assisting with projects on terminal as needed.

• Assists the Company in any necessary duties to achieve Company goals.

• Performs other related duties as assigned, unless in conflict with Americans with Disabilities Act (ADA).

• Adherence to the Integrated Management System that covers Quality, Environmental, and Safety ISO (International Organization for Standardization) certifications.

• Close supervision: work is regulated or supervised thoroughly, but not continuously; follows established methods and procedures and escalates exceptions to supervisory personnel.

• Mistakes and errors in judgment are moderate in nature and expensive to correct, usually limited to one department or phase of work.

• This position involves work with some information that should be safeguarded, but the full importance is not apparent, or the effect of any disclosure would be negligible.

• No authority to commit funds for the organization.

• Minimum of 2 years of experience in transportation related business preferred.

• Microsoft Word, Excel, Outlook, typing, and general computer/internet skills required.

• Bilingual English/Spanish preferred.

• Must possess good interpersonal and communication skills.

• Eagerness to learn and take on greater responsibilities; project management skills a plus.

• Attention to detail and ability to solve problems is a must.

• Associate degree or above in related field or related equivalent work experience preferred.

• Hazardous certification and VSO/FSO, CTL, CPE designation preferred.

• Any certifications or training related to process improvement is a plus, such as Six Sigma, Lean, or Kaizen.

• Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

• Visual requirement equal to that for clerical administrative work. Deals largely with preparing and analyzing data and figures, accounting, transcription, computer terminal, extensive reading, etc.

Equal Opportunity Employer

TOTE Maritime Puerto Rico LLC is an Equal Opportunity Employer - Affirmative Action and a VEVRAA Federal Contractor. We are committed to a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin disability, or status as a protected veteran. TOTE Maritime Puerto Rico LLC is a drug-free employer and a participant of the E-Verify Employment Verification Program.