Operations Coordinator

Position Profile

This position will assist the Operations department in a variety of administrative activities providing services to our high-level customer accounts.

Essential Duties

• Operate safely and in compliance with all established HSSE policies and procedures
•  Coordinate, schedule, and maintain internal and external shipments and delivery schedules
•  Read, analyze, and interpret technical procedures 
•  Prepare reports and distribute to customers
• Effectively present information/respond to questions from managers, clients, and customers
•  Identify problems, collect information, establish facts, draw valid conclusions, and recommend to operations personnel
•  Field incoming calls and emails, responding appropriately and timely to customer inquiries
• Enter orders received via email into the computer system
•  Primary management for a major customer account including all customer freight movement for the terminal.
• Work closely with operations (customer service, dispatcher, etc.) to facilitate requests
• Assist dispatch, including working with carriers, building and dispatching trips and loading and unloading trailers.
• Assist driver check-in, including scanning paperwork, system clean up, and processing trips as needed.
• All other duties as assigned

Qualifications

• High school diploma, or GED equivalent required
• Two to four years administrative experience in multi-modal transportation related field

Knowledge, Skills, and Abilities

• Proficient in MS Office applications, including Outlook and Excel
• Excellent written, verbal and listening communication skills
• Proficient in data entry
• Knowledge of industry specific software programs
• Ability to analyze and understand large volumes of shipping information
• Follows instructions, responds to management direction, takes responsibility for own actions, completes tasks on time or communicates alternate plans
• Treats people with respect; keeps commitments, inspires the trust of others, works with integrity and ethically, upholds organizational values
• Strong organizational skills, attention to detail and accuracy
• Ability to multi-task and prioritize the work day
• Must have excellent customer service skills and present Carlile in a professional manner
• Ability to take initiative and act independently while operating and reporting to a team of multidisciplinary stakeholders.

Working Environment

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

Working Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and other office related devices. The job is performed under minimal temperature variations and in a generally hazard free environment.

Reasonable Accommodations

Carlile will make a reasonable accommodation(s) wherever necessary for all employees or applicants with disabilities, provided the individual is otherwise qualified to safely perform the essential duties and assignments connected with the job and provided that any accommodations made do not impose an undue hardship on Carlile. 

Hourly rate for this position ranges between $20.50 - $30.80 with a median pay of $25.70 DOE. 

EEO

Carlile Transportation is an equal opportunity employer and is committed to the principles of equal opportunity and affirmative action in all our business practices.