Business Services Generalist

TOTE Maritime Alaska
Location: Tacoma, WA (909 Building & Terminal)
Department: Human Resources
Job Type: Full-Time, Non-Exempt
Reports To: Director, Human Resources
Compensation: $55,000 - $71,000 annually

About TOTE Maritime Alaska

TOTE Maritime Alaska is a leader in transportation, shipping, logistics, and maritime operations, delivering safe and reliable service between Alaska and the Lower 48. We are committed to operational excellence, employee engagement, safety, and exceptional customer service.

We are seeking a highly organized and customer-focused Business Services Generalist to support facility operations, security administration, vendor management, employee engagement programs, and administrative operations across our Tacoma locations.

Position Summary

The Business Services Generalist serves as a key member of the Human Resources team, supporting facilities management, office administration, security compliance, employee onboarding, vendor coordination, budget administration, employee engagement, and business operations support.

This role helps maintain safe, efficient, and professional work environments at both the Tacoma Terminal and 909 Building while partnering with employees, leadership, vendors, contractors, and visitors.

The ideal candidate will bring experience in office management, facility coordination, administrative support, budget tracking, customer service, project coordination, and employee relations support.

Key Responsibilities

Security & Compliance

• Serve as Assistant Security Officer and support facility security operations.
• Maintain security records, documentation, and compliance requirements.
• Administer terminal and facility badge systems.
• Support regulatory inspections and maintain compliance with company security plans.
• Maintain facility and employee security clearances for Department of Defense audits.
• Assist with key control, access management, and security procedures.

Facilities & Vendor Management

• Coordinate facility maintenance, repairs, and building operations for the Tacoma Terminal and 909 Building.
• Manage vendor relationships, scheduling, communications, and project coordination.
• Monitor contractor performance to ensure projects are completed on time and within budget.
• Oversee janitorial services, landscaping, vending, and facility-related contracts.
• Assist with administration of the Port Maintenance Program and maintenance-related grants.
• Manage office supplies, furniture, refreshments, plants, and general workplace services.

Administrative Operations

• Manage conference rooms, meeting logistics, calendars, catering, and scheduling.
• Review, process, and approve invoices while maintaining budget accuracy.
• Maintain organizational charts, records, and administrative documentation.
• Provide analytical support and project coordination for departmental initiatives.
• Serve as content editor for TOTE Central and other company intranet platforms.
• Administer employee recognition programs, gift cards, reward programs, and employee discounts.
• Provide front desk, reception, and visitor support as needed.

Employee Engagement & HR Support

• Coordinate new employee onboarding and schedule ship tours.
• Facilitate the Getting Underway with SLT program with senior leadership.
• Support employee engagement initiatives, service awards, retirement celebrations, and company events.
• Partner with Human Resources on employee engagement, communication, and workplace culture initiatives.
• Assist employees with office resources, safety materials, and workplace support.

Training & Safety Coordination

Coordinate and schedule training programs, including:

• HAZWOPER
• Security Training
• Stormwater Training
• Hazardous Materials Training
• Emergency Response Training
• First Aid / CPR / AED Certification
• Terminal Safety Programs
• Facility Safety Programs

Required Qualifications

• Associate Degree in Business Administration or related field, or equivalent experience.
• Minimum 5 years of experience in:
  • Office Management
  • Executive Administration
  • Facilities Management
  • Facilities Coordination
  • Administrative Services
  • Business Operations Support

Preferred Qualifications

Experience supporting:

• Facilities Operations
• Vendor Management
• Office Administration
• Employee Engagement Programs
• Budget Administration
• Invoice Processing
• Security Badge Administration
• Human Resources Support
• Training Coordination
• Employee Onboarding

Knowledge, Skills & Abilities

• Strong organizational, planning, and multitasking skills.
• Ability to manage competing priorities in a fast-paced environment.
• Exceptional attention to detail and accuracy.
• Strong customer service and interpersonal skills.
• Excellent written and verbal communication skills.
• Ability to maintain confidentiality and handle sensitive information.
• Professional demeanor when interacting with employees, vendors, contractors, and leadership.
• Strong problem-solving, project coordination, and administrative support skills.
• Flexible and adaptable with changing business needs.

Technical Skills

Proficiency with:

• Microsoft Excel
• Microsoft Outlook
• Microsoft Word
• Microsoft PowerPoint
• Windows Operating Systems
• Office Technology Systems
• Data Entry
• Budget Tracking
• Invoice Processing
• Administrative Software Applications

Work Environment

• Primarily office-based environment.
• Frequent interaction with employees, vendors, contractors, and visitors.
• Regular travel between the Tacoma Terminal and 909 Building.
• Fast-paced work environment requiring strong organization and prioritization skills.

Physical Requirements

• Ability to sit, stand, walk, bend, and perform routine office activities.
• Frequent use of computers and standard office equipment.
• Ability to lift and carry up to 30 pounds as needed.

Compensation & Benefits

Salary

$55,000 - $71,000 annually

Benefits

• Medical, Dental & Vision Insurance
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• Employee Assistance Program (EAP)
• 401(k) with Company Match
• Tuition Reimbursement
• Paid Time Off (PTO)
• Paid Holidays
• Supplemental Parental Leave
• Annual Bonus Eligibility (where applicable)

Why Join TOTE Maritime Alaska?

Join a company known for its commitment to safety, reliability, employee development, transportation excellence, and operational success. As a Business Services Generalist, you'll play a critical role in supporting employees, facilities, security programs, business operations, and workplace culture while contributing to the continued success of TOTE Maritime Alaska.

Equal Opportunity Employer

TOTE Maritime Alaska is an Equal Opportunity Employer, Affirmative Action Employer, and VEVRAA Federal Contractor. We are committed to building a diverse workforce and providing equal employment opportunities to all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

TOTE Maritime Alaska is a drug-free workplace and participates in the E-Verify Employment Verification Program.