Customer Service/Sales Representative

Overview

Join our dynamic team as a Customer Service/Sales Representative, where your enthusiasm and communication skills will drive exceptional client experiences and sales growth. In this role, you will serve as the frontline ambassador for our company, providing outstanding support to customers while actively promoting our products and services. Your energy, organization, and multilingual abilities will help us build lasting relationships with diverse clients across various channels. This paid position offers a vibrant environment where your problem-solving skills and technical proficiency will shine, ensuring every customer interaction is positive and productive.

Responsibilities

• Engage with customers via phone, email, and chat to address inquiries, resolve issues, and provide tailored solutions.
• Promote and sell products or services by understanding customer needs and offering suitable options.
• Maintain accurate data entry of customer information, orders, and interactions using Microsoft Office tools and CRM systems.
• Handle outbound calling campaigns to follow up on leads, confirm appointments, or gather customer feedback.
• Demonstrate excellent phone etiquette and communication skills to foster trust and rapport with clients.
• Assist in client support activities by troubleshooting technical issues and providing clear instructions.
• Manage cash handling transactions accurately when processing payments or refunds during customer interactions.

Skills

• Multilingual abilities with fluency in English; bilingual skills are highly valued to serve diverse customer bases.
• Proven experience in sales, customer support, or call center environments with strong phone communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) along with general computer literacy.
• Exceptional organizational skills with attention to detail in data entry and record keeping.
• Strong problem-solving capabilities to address customer concerns efficiently and effectively.
• Excellent written communication skills for composing clear emails and documentation.
• Technical proficiency in handling customer inquiries related to products or services using various digital tools.
• Ability to perform outbound calling campaigns confidently while maintaining professionalism.

This role is ideal for motivated individuals who thrive in fast-paced environments, possess excellent communication skills, and are eager to deliver top-tier client service while driving sales success. Join us today to be part of a vibrant team committed to excellence!

Pay: From $15.50 per hour

Expected hours: 20.0 – 40.0 per week

Work Location: In person

Salary : $16