Wireless Technical Support & Operations Specialist

Role Summary

You'll provide technical support to customers, manage inventory, and document processes for a small, fast-growing wireless equipment company. You'll split your time between helping customers solve networking problems, managing orders and inventory, and documenting procedures. This is a hands-on role where you'll wear multiple hats—you need to be comfortable learning independently, since formal training is limited. If you're self-driven, enjoy technical problem-solving, like working directly with customers and value a team environment then this could be a great fit.

Key Responsibilities

Customer Support

• Assist customers with technical questions and product information
• Provide technical support via phone, email, and in-person to customers with varying skill levels
• Help troubleshoot networking and connectivity issues (Cellular RF knowledge is a plus)
• Represent TWD professionally to customers and vendors

Inventory & Order Fulfillment

• Receive, process, and ship customer orders and internal supplies
• Conduct physical inventory counts and participate in reordering
• Document the complete order flow in QuickBooks (training provided)
• Handle boxes and items weighing up to 60 lbs regularly

Technical Documentation & Learning

• Create and maintain network diagrams using Visio
• Document business processes and technical information in Excel and Word
• Troubleshoot and maintain your own computer setup (no IT staff available)
• Self-educate on products, services, and emerging technologies

Product Knowledge

• Become proficient in TWD's product lineup (electronics, antennas, cabling, wireless equipment)
• Learn about industry trends, especially in cellular and wireless communications

Required Qualifications

Education & Communication

• High school diploma or equivalent
• Strong verbal and written communication skills
• Professional demeanor with customers and colleagues

Technical Skills (Core)

• Solid Windows OS and general computer troubleshooting skills
• Networking fundamentals:
• OSI model (all 7 layers)
• IP addressing (IPv4: classes, subnetting, CIDR notation)
• Basic router and switch configuration
• Ethernet cabling and Wi-Fi basics (802.11 standards)
• Common protocols: TCP/UDP, ICMP, DNS, DHCP, SSH, ARP
• Ability to document networks visually
• Proficiency with Microsoft Excel and Word
• Ability to work independently and troubleshoot problems

Business Skills

• Ability to learn small-business processes and inventory management
• Proactive, self-starter mentality
• Physical capability: capable of lifting and moving boxes/equipment regularly

Preferred Qualifications

• CompTIA Network certification (or equivalent experience)
• Knowledge of VPN configuration
• Experience with packet analysis tools (Wireshark)
• Experience with network segmentation (VLANs, DMZ, Port Forwarding, IP Subnetting)
• Basic understanding of IP services (NAT, DHCP configuration)

Nice-to-Have / Willing to Learn

• IPv6 networking knowledge
• Serial communications (RS232, RS485)
• Narrowband/licensed RF radio communications
• Cellular data communications and certifications
• Network security best practices and recommendations
• Advanced troubleshooting techniques

Personal Attributes

• Self-motivated and eager to learn new technologies
• Strong interpersonal skills and customer-focused mindset
• Problem-solver who can work with both technical and non-technical customers
• Collaborative approach to working with vendors and business partners
• Comfortable in a fast-paced, small-team environment where job duties overlap

Job Type: Full-time

Pay: $16.00 - $21.00 per hour

Expected hours: 40.0 per week

Benefits:

• Health insurance
• Paid time off

Ability to Commute:

• Oklahoma City, OK 73179 (Required)

Ability to Relocate:

• Oklahoma City, OK 73179: Relocate before starting work (Preferred)

Work Location: In person

Salary : $16 - $21