What are the responsibilities and job description for the Product Configuration Specialist position at Total Warranty Services?
The Product Configuration Specialist is responsible for understanding TWS’ product offerings to successfully configure these within the SaaS. Analyze and review the different specifications for existing and new programs, determine how these can be set up in the administrative system and configure them appropriately. The individual is responsible for entire product setup – creating the products and any variations along with the creation and management of rate files. TWS offers a large suite of products, each of them with their own pricing structures and variations for different clients. The individual must be comfortable navigating hundreds of spreadsheets for different pricing variations and making updates to them followed by system setup. Understanding the terms of the product is essential to correctly configure these in the system.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Understand TWS product offering, product specifications, and the pricing structure for each product
- Understand system functionality as it pertains to product specifications
- Understand the different modules that impact rating such as vehicle classification, mileage eligibility, packs and markups etc.
- Review and analyze customer requests for product variations and pricing modifications to implement changes accurately within the system
- General understanding of how SaaS work and how the different modules are related
- Collaborate with other departments to ensure compliance
- Collaborate with actuaries on customer requests to ensure we provide actuaries with current pricing and successfully implement new pricing they provide
- Liaise with insurers to submit product proposals with new or modified rating structures
- Analyze and compare rating structures as and when required
- Configure new products within the system, make changes to product specifications and import pricing
- Ability to navigate through multiple large spreadsheets for analysis or changes to pricing
- Test and audit rates after implementing new programs or changes
- Troubleshoot rating issues
- Liaise with our system administrator regarding any issues in product setups or rate file imports, and discuss/review functionality changes that are required for process improvements
- Pull information from the administrative system to complete tasks or investigate an issue
- Ability to manage multiple projects simultaneously for multiple products is essential.
- Other duties as assigned
- Bachelor’s degree in Business, or related field
- Excellent verbal and written communication skills
- 3 years’ experience in SaaS preferred
- Excellent Microsoft Office (Excel, Word, Power Point, Outlook), advanced excel skills are required with at least 3 years preferred (v-lookups, x-lookups, pivot tables, IF statements etc.)
- Ability to multi-task and effectively balance priorities to meet tight deadlines
- Must be highly organized and able to work in a fast-paced environment while maintaining a strong attention to detail
- Strong analytical and problem-solving skills