What are the responsibilities and job description for the Field Service Technician position at Total Warehouse?
Job Type
Full-time
Description
The Forklift Road Technician is responsible for troubleshooting, diagnosing, and repairing various makes of lift trucks and components. This role includes performing planned maintenance, engine tune-ups, and safety inspections independently and efficiently. Technicians also mentor apprentices, coordinate with the parts department, and ensure accurate documentation of service calls using TW Mobile.
Requirements
Job Responsibilities:
Pay Range is $30-38/hr
Full-time
Description
The Forklift Road Technician is responsible for troubleshooting, diagnosing, and repairing various makes of lift trucks and components. This role includes performing planned maintenance, engine tune-ups, and safety inspections independently and efficiently. Technicians also mentor apprentices, coordinate with the parts department, and ensure accurate documentation of service calls using TW Mobile.
Requirements
Job Responsibilities:
- Troubleshoot, diagnose, and repair all makes of lift trucks and components.
- Perform all assigned Planned Maintenance (PM) on customer lift trucks.
- Perform proper PM’s and engine tune-ups on most makes of equipment without supervision in a timely manner.
- Operate service van in a clean, safe, and secure manner following all required safety rules for the job.
- Assist with training/mentoring apprentice mechanics through on-the-job training.
- Follow all safety procedures in performing work as well as company policies.
- Always demonstrate exceptional customer service skills by interfacing with clients in a professional manner.
- Properly identify and order all necessary replacement parts.
- Test lift equipment to ensure repairs were completed correctly.
- Ensure batteries for electric forklift trucks are fully charged.
- Inspect lift equipment to ensure that it is working properly and safely.
- Use TW Mobile application to process service calls by entering service order details in a timely manner. Ensure all work order details are accurate, such as work description, time tracking hours, tech notes, tech recommendations, service images, service checklist, and required parts.
- Perform other duties as assigned.
- High school diploma or equivalent.
- 3 to 5 years prior mechanical experience in lift truck repair, automotive, large equipment or related industry or related trade school education.
- Valid driver's license, good driving record, and ability to safely operate lift trucks.
- Excellent mechanical repair skills.
- Excellent analytical and problem-solving skills.
- Ability to visually diagnose mechanical issues.
- Proficient with computer diagnostic equipment and software.
- Ability to read service and repair manuals.
- Ability to perform repairs in a timely fashion.
- Ability to read work orders.
- Able to read and understand electrical and hydraulic system schematics.
- Able to repair, or replace major system components, including circuit boards and other electrical parts, hydraulic, mechanical, L.P. systems, power steering and transmissions, engines with limited supervision.
- Excellent verbal and written communication skills.
- Ability to work at a fast pace and under pressure.
- While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
- Must be able to work safely in a noisy area with many odors present.
- Ability to regularly lift 50 pounds and occasionally lift up to 100 pounds.
- Must be able to inspect equipment to determine repairs needed.
- Good vision to inspect repair work.
- Able to bend, stretch, push, pull, and move as needed to reach, clean, and service machinery.
- Must be able to bend, stretch, kneel, and squat to perform repairs and inspections.
- Must be physically capable of accessing all parts of the forklift truck needing repairs or maintenance, either by kneeling or lying on the back.
Pay Range is $30-38/hr
Salary : $30 - $38