What are the responsibilities and job description for the Veterinary Receptionist position at Total Veterinary Care Hospital?
Total Veterinary Care Hospital in Cicero, New York, is where compassionate care meets clinical excellence. We are driven by a singular mission: providing outstanding medical services to the companion animals we serve while fostering a supportive and educational environment for every single person who walks through our doors. Our commitment to the community is reflected in our excellent 4.5-star Google rating, a true testament to the quality of trust and care we build daily. If you are looking for a hospital where your dedication is recognized and the pursuit of excellence is the standard, this is the opportunity you have been waiting for. When you join the team at Total Veterinary Care Hospital, you gain the stability and resources of a wider organization dedicated to helping every teammate succeed. We prioritize professional development, offering mentorship programs and financial support for continuing education and credentialing, ensuring you can achieve your highest career goals, whether that means becoming a credentialed veterinary technician or moving into a leadership role. We know that doing your best work requires a healthy balance, and our supportive environment is designed to maximize operational efficiency and collaborative success for everyone on the floor. Our dedication to excellent patient outcomes is unwavering. You will work in a modern facility that supports comprehensive preventative, diagnostic, and surgical procedures. For cases requiring advanced expertise, our veterinarians benefit from seamless access to internal specialty consultations across the network, ensuring that every patient receives the highest level of care possible. We believe that equipping our teammates with the best tools and educational opportunities is fundamental to delivering the high standard of veterinary medicine our clients expect from us every single day. The Total Veterinary Care Hospital is located in beautiful Cicero, New York, offering a desirable mix of relaxed suburban living and easy access to the excitement of Central New York. Located just a short drive from Syracuse, you enjoy a lower cost of living while having quick access to city amenities, cultural attractions, and dining. Cicero itself is perfectly situated near major outdoor recreational areas, including the shores of Oneida Lake, providing ample opportunity for year-round activities like hiking, boating, and enjoying the changing seasons of upstate New York. This community is an ideal location for veterinary professionals seeking both a rewarding career and a high quality of life.
Your Impact as a Receptionist
- Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
- Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
- Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
- Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.
What You'll Bring to the Team
- A passion for providing excellent customer service and a genuine love for animals.
- Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
- Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
- A collaborative, team-first mindset and the ability to work both independently and with direction.
- Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.
How You're Supported
As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.
Competitive Compensation
A competitive hourly rate based on your experience, plus a comprehensive benefits package.
Total Wellbeing
Comprehensive coverage including Health, Dental, and Vision insurance, plus access to our Employee Assistance Program (EAP).
Financial Health
Plan for your future with a 401k retirement plan, plus Life Insurance and Short-Term Disability options.
Commitment to Growth
For those interested, educational assistance is available to enroll in AVMA-accredited veterinary technician programs.
The Power of a Network
Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration and career growth.
Valuable Perks
Enjoy paid time off, discounted veterinary care for your own pets, and free 24/7 access to doctors through Teladoc.
About Mission Pet Health
Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850 hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.
Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine.
EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.