Dispatch Supervisor

Department: Transportation

Supervises: Up to 10 staff 100 drivers

FLSA Status: Exempt

Job Purpose

The Dispatch Supervisor – Morning Shift is responsible for leading and managing morning dispatch operations, ensuring efficient routing, on-time deliveries, and compliance with company policies and safety standards. This role supervises dispatch staff and drivers while maintaining strong communication with internal departments and customers.

Essential Duties and Responsibilities

• Lead and oversee routing of pick-ups during the morning shift, maximizing efficiency of company drivers and owner-operators.

• Ensure all scheduled and priority (HOT) customer pick-ups and deliveries are completed on time.

• Track and monitor staff and driver attendance, time logs, and absences.

• Monitor and minimize overtime hours for company drivers while updating the daily report.

• Oversee Uline delivery attempts and redeliveries to maintain required performance metrics.

• Support dock operations to ensure all freight is dispatched for delivery.

• Manage dispatch workload and ensure compliance with company and state regulations (e.g., CA Meal & Rest Break Policy, TTD Attendance Policy).

• Facilitate accurate AM-to-PM turnover with the evening dispatch supervisor.

• Serve as the primary point of contact for drivers, assisting with issues that arise during pick-ups and deliveries.

• Ensure adherence to safety protocols, including incident prevention and post-accident procedures.

• Track departmental expenses and initiate cost-saving measures.

• Respond promptly to internal and external communications.

• Monitor dispatch boards using GPS software and Samsara communication tools.

• Verify accuracy of driver pre- and post-trip inspections and required documentation.

• Conduct timely performance reviews for hourly drivers and dispatch staff.

• Provide coaching, discipline, and recognition to employees as appropriate.

• Administer responsibilities related to driver citations, toll usage, and punch times.

• Collaborate with other departments to align transportation operations with company goals.

• Ensure compliance with established standard operating procedures (SOPs).

• Supervise fueling process, follow protocols established on (SOP’s)

• Supervise key process, assure drivers are following and adhering to the key process.

• Conduct meetings and training with drivers with a high focus on safety and performance.

Qualifications

Education and Experience

• High school diploma or equivalent required.

• Minimum 3 years of administrative or transportation/logistics experience required.

• Associate degree or college-level coursework in business preferred.

Knowledge, Skills, and Abilities

• Strong leadership and organizational skills.

• Effective verbal and written communication; bilingual English/Spanish required.

Pay:

This position is fully onsite at our Rancho Cucamonga, CA location and has a salary of $68,640. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and/or training. Total Transportation & Distribution/Westset Logistics, Inc, is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you are a dedicated individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter detailing your relevant experience. We look forward to reviewing your application!

Benefits:

• 401(k)
• AD&D insurance
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Ability to Commute:

• Rancho Cucamonga, CA 91730 (Required)

Work Location: In person