What are the responsibilities and job description for the IT Helpdesk Technician - Tier 2 (Part-Time) position at Total Tech Solutions?
About Total Tech Solutions:
Total Tech Solutions is a fast-growing IT consulting company based in Amsterdam, NY, serving small to mid-sized businesses throughout the Capital Region. We provide managed IT, security, and network solutions with a focus on reliability, responsiveness, and trust.
Position Overview:
We’re looking for a part-time IT Helpdesk Technician to assist with ongoing client support needs. This role is ideal for someone seeking flexible hours, hands-on technical work, and exposure to a wide range of business IT environments.
Responsibilities:
- Provide remote and occasional on-site technical support to clients
- Troubleshoot and resolve issues related to Microsoft 365, Windows workstations, and Windows Server environments
- Assist with user onboarding/offboarding, password resets, and account provisioning
- Support backup monitoring, endpoint protection, and routine maintenance tasks
- Develop and maintain PowerShell scripts to automate recurring administrative tasks
- Clearly explain technical concepts and troubleshooting steps to non-technical staff
- Document issues, resolutions, and system changes accurately
Requirements:
- Strong technical proficiency in Microsoft 365 (Exchange, SharePoint, Teams, OneDrive, Admin Center)
- Experience with Windows Server (Active Directory, file sharing, permissions)
- Solid understanding of Windows 10/11 troubleshooting and maintenance
- PowerShell and scripting experience for automation and reporting
- Excellent written and verbal communication skills, with the ability to simplify complex technical information
- Reliable transportation for occasional on-site visits in the Amsterdam, NY area
- Strong problem-solving and time management abilities
- Ability to work independently with minimal supervision
Preferred Skills:
- Experience with ESET Endpoint Security or similar endpoint protection platforms
- Familiarity with RMM tools (e.g., NinjaOne, Datto, Syncro)
- Basic networking knowledge (firewalls, switches, VLANs, VPNs)
- Experience supporting small business clients
Job Type: Part-time
Pay: $24.45 - $29.44 per hour
Expected hours: 2 – 10 per week
Benefits:
- Flexible schedule
Work Location: Hybrid remote in Amsterdam, NY 12010
Salary : $24 - $29