What are the responsibilities and job description for the Customer Service Representative/Dispatcher position at Total Services HVAC LLC?
At Total Services HVAC we pride ourselves on our positive, family-oriented work culture. We are looking for a Customer Service Representative/Dispatcher to join our team! This position will act as a liaison, provide services information, help out with additional office duties as assigned, and resolve any emerging problems that our customers might face with accuracy and efficiency.
Responsibilities:
- Provide courteous and friendly high-level customer service and support to customers and staff
- Efficiently manage and maintain service schedules and appointments
- Answer incoming phone calls and direct to appropriate parties
- Schedule service calls and maintenance appointments
- Billing and Collections
- Review technician time sheets submitted daily
- Assist in inventory purchasing, handling, and transactions
- Other general office duties as assigned
Skills and Qualifications:
- Courteous and friendly with excellent customer service/communication skills
- Documentation skills and strong attention to detail
- Excellent people skills - strong listening and communication skills and patience
- Ability to relate well over the phone and handle high volume phone calls
- Ability to resolve conflict
- Ability to stay organized and multi-task
- Excellent computer skills
- Strong work ethic
- Dependable and Trustworthy
- Problem-solving
- Positive attitude
- Team oriented
- Previous HVAC or dispatching experience (required)
- High school diploma or equivalent
Compensation:
- Competitive compensation based on experience level.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8-hour shift
Work Location: In person