What are the responsibilities and job description for the Quality Manager position at Total Security Solutions Inc.?
Summary:
The Quality Manager at Total Security Solutions (TSS) is responsible for overseeing all aspects of the company’s quality management system, ensuring that products, services, and processes meet regulatory standards, customer requirements, and internal policies. This role drives continuous improvement initiatives, manages audits, and fosters a culture of quality across the organization.
Primary Responsibilities:
- Develop, maintain, and integrate a ISO 9000 compliant quality management system across multiple facilities.
- Develop and implement common quality standards, quality tools and practices across the organization with focus on “best practices”.
- Lead culture changes from a reactive focus to a prevention, continuous improvement focus.
- Evaluate production operations from a strategic level to ensure that products meet quality, integrity, functionality, and other specifications and requirements.
- Communicate the status of quality and operations to executive leadership.
- Responsible for planning, developing, and directing quality assurance policies, programs, and initiatives.
- Directs process and product testing to ensure materials, parts, and products comply with established quality standards.
- Implement processes and systems based on extensive knowledge of industry standards for product quality.
- Own product lifecycle management, including product issue tracking, root cause analysis, and solution implementation.
- Establish and maintain product documentation, drawings, and testing protocols.
- Serve as the technical point person for key internal and C-suite stakeholders to support cross-functional execution.
Competencies:
- Strong Communicator: Communicate clearly and concisely with internal and external customers at all levels of the organization, using verbal and written distribution channels. Excellent negotiation skills are required.
- Project Management Aptitude: Optimizes organizational effectiveness and prioritizes workload, even with multiple interruptions. Ability to manage timelines and drive projects to completion independently.
- Resiliency: Adjusts promptly and calmly to change, works well as part of a team, and remains calm under pressure. Maintains a collaborative work ethic and commitment to excellence in dealing with internal and external customers.
- Strong Statistical Analysis Capabilities: The ability to collect, organize, analyze and interpret sales and production trends determine what items should be maintained in inventory and non-inventory items are ordered timely to ensure customer satisfaction.
- Problem Solver: The ability to tackle complex issues with a structured and analytical approach.
Required Qualifications:
- Bachelor’s degree in Engineering, Industrial Design, or related field.
- 7 years in quality management, engineering, or manufacturing roles — preferably in building materials, architectural systems, or security-related industries.
- In-depth understanding of ISO based quality management systems and experience implementing best practices.
- Experiences leading New Product Introduction processes including PPAP, DFEMA, PFEMA.
- Strong technical acumen and the ability to generate or review mechanical drawings, specs, and performance standards.
- Demonstrated ability to lead cross-functional initiatives without direct authority.
- Experience with continuous improvement methods (Lean, Six Sigma, etc.) is a plus.
- Excellent communication, organization, and documentation skills.
- Strong analytical and quantitative skills with attention to detail
Physical Requirements:
- Communicate with others and exchange accurate information.
- Operate a computer and other office machinery or equipment.
- Ability to move about inside the office to access file cabinets or office machinery.
- The ability to wear personal protective gear correctly, such as safety glasses and safety shoes, at all times in the production area.
Work Environment:
- This job takes place in a professional office environment and routinely uses standard office equipment. Office employees are required to wear safety glasses and safety shoes in production areas.
- Ability to travel to visit vendors, customers, and other TSS locations as needed (<25%).
Total Security Solutions is an Equal Opportunity Employer with leadership and a culture that supports diversity and inclusion.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This job description is subject to change at any time.