What are the responsibilities and job description for the Account Manager position at Total Secure Technology?
Account Manager
Location: Sacramento, CA
Work Arrangement: Fully In-Office
Compensation: Based on experience, plus variable incentive opportunities
Position Overview
Total Secure Technology is seeking an experienced Account Manager to help grow our Account Management team. We currently have a junior-level team member supporting account management and procurement, and we are looking for someone who can step in at a higher level, take ownership of client relationships, and contribute immediately.
This is not an entry-level position or an opportunity for someone looking to break into the technology industry. Candidates must have direct experience working for a Managed Service Provider and understand the MSP business model, managed service agreements, recurring revenue, client retention, renewals, technology planning, and account growth. Familiarity with the Sacramento business market is strongly preferred.
Key Responsibilities
- Serve as the primary point of contact for assigned clients.
- Build strong relationships and maintain high client satisfaction.
- Conduct regular account reviews and strategic planning meetings.
- Coordinate with technical, service, project, sales, and procurement teams.
- Support contract renewals, client retention, and recurring revenue growth.
- Identify appropriate product, project, upselling, and cross-selling opportunities.
- Track client needs, agreements, concerns, opportunities, and follow-up items.
- Help improve and grow the company’s Account Management function.
Qualifications
- At least two years of account management or client success experience within an MSP.
- Strong understanding of managed services, recurring revenue, renewals, client retention, and technology planning.
- Ability to independently manage multiple client relationships and priorities.
- Strong communication, organization, documentation, and follow-through.
- Experience using CRM, PSA, or other MSP-related platforms.
- Experience with ConnectWise, IT Glue, Humanize IT, or similar platforms is preferred.
- Current familiarity with or professional connections in the Sacramento market are strongly preferred.
Compensation
Position level and compensation will be based on the candidate’s MSP experience, industry knowledge, account management background, and ability to contribute immediately.
Developing Account Manager — Hourly, Non-Exempt
Hourly rate: $29.00–$33.00 per hour
Approximate annual base: $60,320–$68,640
Estimated total compensation: $65,000–$78,000
This level is for candidates with direct MSP experience who can contribute immediately but are still developing their ability to independently manage a larger or more complex client portfolio.
Experienced Account Manager
Base compensation: $70,304–$80,000 annually
Estimated total compensation: $78,000–$95,000
This level is for candidates with proven MSP account management experience who can independently manage client relationships, lead account reviews, support renewals, identify growth opportunities, and help develop the Account Management function.
Incentive Opportunities
Eligible incentives may include monthly bonuses based on qualifying product and project gross margin, quarterly bonuses tied to client retention and churn reduction, incentives for renewals and recurring revenue growth, and performance multipliers for achieving established targets.
This is a fully in-office position requiring daily on-site collaboration with our Sacramento team.
We help local businesses operate more securely and efficiently through dependable IT support, cybersecurity, cloud solutions, and strategic technology guidance. Our team is committed to building long-term client relationships through responsive service, clear communication, and a true partnership approach.
Guided by our core values of Security, Innovation, Excellence, Community, and Fun, we are looking for professionals who take ownership, value teamwork, and are passionate about creating an exceptional client experience.
Salary : $60,320 - $68,640