What are the responsibilities and job description for the Key Account Manager position at Total Sales Support, Inc.?
Total Sales Support (TSS) is a growing brokerage representing suppliers across Walmart (Stores, Walmart.com, DSV, Marketplace) and Amazon. We’re looking for a Key Account Manager to help manage supplier relationships, drive growth, and position the business for long-term success.
This is a hands-on role where you’ll represent suppliers with two of the world’s biggest retailers. You’ll manage the day-to-day details that keep accounts running smoothly while also building strong relationships, spotting opportunities, and driving profitability.
What you’ll do:
- Manage and represent supplier accounts across Walmart and Amazon, including Stores, Online, DSV, and Marketplace.
- Handle day-to-day execution: item setup, reporting, supply chain coordination, promotional planning, and content optimization.
- Build and maintain strong merchant and vendor manager relationships that lead to growth.
- Identify competitive threats and partner with suppliers to create proactive strategies.
- Connect granular inputs (supply chain, pricing, inventory, content) to overall P&L performance.
- Prioritize initiatives that deliver the biggest impact to supplier growth and profitability.
Preferred Qualifications:
- 3 years in retail account management, preferably with Walmart, Amazon, or another major retailer.
- Direct experience working at a retailer (merchant, replenishment, vendor manager) or managing a P&L for a supplier/brokerage.
- Familiarity with Walmart and/or Amazon systems and processes.
- Proven track record of driving sales growth and improving profitability.
- High attention to detail and strong organizational skills.
- Excellent relationship-building and communication skills.
- Curiosity, grit, and the ability to dig deep to uncover opportunities.