Supervisor Tech - IPSC

Specific Job Duties and Responsibilities

• Plans daily schedules and operating priorities to provide maximum levels of customer service.
• Determines specific and/or special customer needs with regard to scheduling and availability of equipment to satisfy the demands placed on the IPSC.
• Coordinates the use of personnel and equipment among districts in order to meet project objectives and achieve maximum efficiency and utilization of company resources.
• Provides leadership in achieving health and safety goals. Proactively identifies safety and environmental issues and ensures compliance with Federal, State, Company and client standards. Ensures that issues are identified, addressed, and elevated if necessary, in a timely manner.
• Maintains adequate and accurate inventory to sustain a 24-hour state of readiness of shop tools, respiratory and breathing air equipment, transport trailers, cascade air banks and associated pressure regulating equipment, breathing air compressors and fill stations, portable gas monitors, associated respiratory and gas monitor test equipment, all rental electronics equipment, and handheld radios. Modify to fit specific IPSC services & equipment provided
• Liaisons with Salesforce personnel to coordinate efforts between sales and operations, including direct support of sales efforts when necessary.
• Oversees all operational issues to include direct involvement with briefing/debriefing and job preparation and follow-up. Reports status of operational issues to the manager on an ongoing basis.
• Prepares accurate and timely documentation including billing, compliance, customer communication, and satisfaction reports and quality assurance and/or safety alert issues.
• Oversees the human resource functions of assigned team including hiring and firing, performance appraisals, coaching, and counseling team.
• Ensures that the team is producing at or above communicated production, quality, and safety goals.
• Recommends and provides input for salary and job change actions. Ensures that all personnel receives safety and procedure training. Coaches and counsels team to improve technical skills and interpersonal and problem resolution skills. Works to identify and provide opportunities for the team to learn new skills and techniques.
• Compiles material needs and requisitions and submits to purchasing for execution. Performs follow-up as necessary to ensure timely delivery of equipment and/or accuracy of customer status reporting.
• Plans and oversees a Preventive Maintenance Program and repair facility for Total Safety and out-sourced equipment.
• Assists with planning and implementing both short and long-term IPSC goals and objectives in areas including staffing, equipment needs, problem prevention, corrective action program and continuous improvement of IPSC standard operating procedures. Assists, as needed, with the development of new product lines, departments and/or services within IPSC.
• Assists with special projects as assigned. May occasionally be called upon to fill in or help handle excess workload demands.

Experience -Progressive experience in petrochemical and/or refinery operations or industrial safety equipment industry. Experience in Fire Protection Services, Respiratory Protection, and Gas Detection is preferred.

Lead experience or supervisory training with an understanding of human relations, training, performance evaluation, and health and safety. Ability to determine human resources and equipment needs as a project matures and to coordinate resources among districts to achieve maximum profitability, efficiency, and utilization.

Working knowledge of Microsoft Office, Excel, Outlook and other database software. Ability to quickly learn new software applications utilized by the company.

Other Required Skills, Knowledge or Abilities: Ability to read and interpret technical procedures, safety rules, operating and maintenance instructions, and procedure manuals.

Demonstrated integrity, professionalism, and commitment to safety. Understands the hazards of any job they are required to oversee. Understands role in the prevention of occupational illness and injury through teaching and enforcement of safety and health rules, procedures and work practices.

Above average organization, communication and interpersonal skills required to interact with multiple internal, external & executive contacts.

Ability to speak effectively before groups of customers or employees of the organization. Ability to speak Spanish, or other second language considered a plus.

Financial aptitude with a grasp of business concepts and exposure to budget preparation and cost control.

Thorough knowledge of Total Safety products and services provided in the contract.

Working knowledge of customer business and industry with the ability to define specific and/or special customer needs to satisfy the needs of the customer.

Knowledge of contracts and scope of service. Ability to plan and execute job preparation, briefing/debriefing, problem prevention, and corrective action and follow-up.

Ability to prepare accurate and timely documentation including billing, compliance, customer communication, and satisfaction reports and quality assurance and/or safety alert issues.

Required Licenses or Specific Training: Current driver’s license from the state of residence, and valid proof of vehicle insurance. Must possess good driving record and be insurable by Total Safety US, Inc. insurance providers for vehicle insurance while driving a company truck.

Must have or be able to obtain a valid TWIC card.

Interpersonal Communications: Ensures that business initiatives and goals are effectively communicated to employees as appropriate. Demonstrates objective listening on a consistent basis and creates and maintains an environment that encourages open communication. Promotes respect within and outside the work group, teaches and encourages collaborative problem solving and effective working relationships. Maintains appropriate confidences. Coaches and counsels assigned staff to adhere to values, policies, and standards and to improve safety, quality and process reliability in a cost-effective manner. Constant contact with customers, operations, sales, and other internal TS staff to furnish and obtain information and resolve issues. Must be responsive and at times persuasive with internal and external contacts.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand, walk, stoop and bend. Uses hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. Must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

Work Environment

Combination of office and field/production environments. Some exposure to wet and/or humid conditions, outside and extreme weather conditions, moving mechanical parts and high elevations. Travel to and from customer sites.

Reporting Relationships

Nature of Supervisory Responsibility: Oversees day-to-day operations. Initiates and communicates personnel actions (hire, fire, job/salary changes, performance, disciplinary actions, etc.

The complexity of Duties and Decisions: Must be prepared to handle a variety of situations in changing environments. Plans and carries out the project objectives, resolves most of the conflicts, coordinates work with others and interprets policy on own initiative. Must identify source of problems and present well thought out, workable solutions.

Authority: Typically works with limited supervision. Objectives, priorities and deadlines are defined. In consultation with manager, develops deadlines, projects, and work to be done. Assistance is given with unusual situations that do not have clear objectives. Plans and carries out successive steps and resolves problems and deviations in accordance with instructions, policies, and accepted practices.

About Total Safety:

Total Safety is the world's premier provider of integrated safety and compliance services and the products necessary to support them, including gas detection, respiratory protection, safety training, fire protection, compliance and inspection, comprehensive flare services, industrial hygiene, onsite emergency medical treatment/paramedics, communications systems, engineered systems design, and materials management.

Total Safety operates from 176 locations in 20 countries to ensure the safe Wellbeing of Workers Worldwide (W3).

Total Safety is proud to be an Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.

If you require special assistance or accommodation while seeking employment with Total Safety, please contact Human Resources at (713) 353-5152. (For telecommunications device for the hearing impaired – TTY, please contact 711).

Education

• High School or better

• Bachelors or better
• Associates or better

Behaviors

• Team Player: Works well as a member of a group
• Leader: Inspires teammates to follow them
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.