What are the responsibilities and job description for the National Account Manager position at Total Retail Group?
National Account Manager
Location: Mooresville, NC
Reports To: Senior Director of Business Development
Job Description
The National Account Manager (NAM) is responsible for leading and growing assigned client accounts by serving as the primary point of contact and strategic partner. This role owns day-to-day client management, program execution, and cross-functional coordination while identifying opportunities to drive sales growth, improve execution, and strengthen retailer and client relationships.
This role is well-suited for high-performing account managers, junior national account managers, or professionals who have supported or worked closely with retail merchants and are seeking broader ownership, impact, and a results-driven path for growth.
The NAM works closely with internal teams, field operations, retailers, and client partners to ensure program compliance, performance optimization, and alignment with business objectives. This role is based in Mooresville, NC, and supports clients with business interests at Lowe’s Companies, Inc.
Key Responsibilities
- Serve as the primary point of contact for assigned client accounts, owning day-to-day execution and performance
- Build and maintain strong client relationships through consistent communication and proactive problem-solving
- Partner cross-functionally with Senior Management, Field Operations, Customer Service, Analytics, and Reporting teams
- Identify growth opportunities and collaborate with sales leadership to drive incremental revenue
- Analyze sales, inventory, and execution data to inform recommendations and performance improvements
- Lead recurring client calls, providing updates, addressing concerns, and aligning on priorities
- Conduct store visits independently or with clients to support planning and execution
- Support special projects, training initiatives, or program launches as needed
- Provide weekend support during peak program or retail blitz periods when required
Qualifications
Education
- Bachelor’s degree required - In lieu of a bachelor’s degree, a minimum of 10 years of directly relevant experience may be considered
Experience
- 3–7 years of experience in retail, merchandising, consumer packaged goods, or related roles
- Experience supporting or managing HQ-level retail or category accounts strongly preferred
- Background in merchandising, buying, category management, account support, or sales analysis strongly considered
- Strong understanding of retail KPIs and metrics that influence merchant decision-making
Tools & Technology
- Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
- Experience working with proprietary systems for sales tracking, reporting, expenses, and performance management
- Comfortable using remote business tools such as smartphones, tablets, and laptops
Benefits
- Medical, dental, and vision insurance
- Eligible to participate in 401(k) retirement plan with company participation
- Paid time off (PTO) and company holidays
- Career growth opportunities tied to performance and demonstrated business impact
Travel & Work Environment
- Corporate office environment based in Mooresville, NC
- Travel up to 25% to corporate events, company offices, client locations, trade shows, and retail locations, including occasional overnight travel
Who Will Thrive in This Role
This role is ideal for motivated professionals who are eager to begin or accelerate a career in national account management within retail merchandising. It is well suited for individuals ready to take ownership, learn quickly, and prove themselves through strong execution and results. High performers who demonstrate sound judgment, accountability, and business impact will have opportunities to expand account scope, take on greater responsibility, and grow within the organization.
JOB DESCRIPTION DISCLAIMER
This position description in no way states or implies that these duties are the only duties to be performed by employees occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable federal and state laws. Certain job functions described herein may be subject to possible modification in accordance with applicable federal and/or state laws.