What are the responsibilities and job description for the Claims Specialist position at Total Quality Logistics (TQL)?
About the role:
As a Claims Specialist with TQL, you will be a vital part of the company’s risk management and loss prevention efforts. You will be responsible for managing an evolving portfolio of cargo claims, resolving them through customer, carrier, and insurance outreach.
What’s in it for you:
- $43,000 - $55,000 base salary with benefits package
- Advancement opportunities with structured career paths
- Work for a rapidly growing, multi-billion dollar, Cincinnati based company
- We win wherever we go - Voted a Top Workplaces USA (2021, 2022) and Forbes America’s Best Employers (2022)
What you'll be doing:
- Research reported claims and determine validity of the claim
- Manage the documentation and submission process of each claim in your portfolio
- Diligently follow up on claims and insurance companies on behalf of TQL and our customers
- Collect all necessary documents and information to file, investigate and help resolve claims
- Contact carriers, insurance companies, salvage companies and internal/external customers regarding claims made by customers, receivers, or shippers
- Work with Accounting and Collections staff to resolve carrier and customer accounting issues related to claims
What you need:
- 3-5 years of professional customer service and conflict resolution experience required
- Claims experience and/or Claims Professional Certification is a plus
- Bachelor’s degree or equivalent experience preferred
- Ability to work under pressure and manage interruptions
- Strong attention to detail and independent decision-making skills
- Excellent organizational and follow-up skills with the ability to anticipate needs and priorities
- Exceptional communication skills and the ability to interact with all levels of the organization
Salary : $43,000 - $55,000