What are the responsibilities and job description for the Bilingual Account Representative position at Total Quality Logistics (TQL)?
About the role:
As an Account Representative for TQL’s cross-border division, you’ll become the founding Cross Border Account Rep for your office. After paid training and hands on mentorship, you’ll be responsible for helping grow business with our customers that have shipping needs in and out of Mexico.
What’s in it for you:
- $40,000 base salary with uncapped commission opportunity
- Health, Dental, and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck 401(k) with company match
- Leadership advancement opportunities with 75% of leaders promoted from within
- We win wherever we go – Voted a Fortune 100 Best Companies To Work For (2023) and Forbes America’s Best Employers (2022)
What you'll be doing:
- Communicate with the sales team and customers to build and maintain ongoing relationships with customers that have Mexico cross-border shipping needs
- Manage daily shipment activities, resolving issues to ensure pickup and delivery is on time
- Work with the sales team to provide and negotiate competitive pricing and rates
- Update and manage shipment information utilizing our industry-leading tech platforms
- Collaborate with the support team to guarantee each shipment is serviced properly
- Assist with billing and accounting responsibilities as needed
What you need:
- Fluent in Spanish and English
- College degree is preferred, but not required
- Sales experience preferred, but not required
- The determination to work harder than anyone you know
- Strong problem-solving skills, while being forthright about conflict
- Ability to work with the latest technologies
- An obsession for great customer service
Where you'll be: 800 South Gay Street, Suite 1800, Knoxville, TN 37929
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