Collections Officer

Collection Officer

Position Summary:

• The Collection Officer is responsible for monitoring credit union’s member accounts and loans to identify negative shares and past due loans, attempt to collect payments or negotiate and assist members with installment payments.

Duties and Responsibilities:

• Performs daily, weekly, monthly, and annual tasks for the collection department including but not limited to daily review of reports on delinquent accounts, loans, and delinquent Solar Loans.
• Review negative accounts and perform timely charge offs.
• Provide accurate information to the credit reporting agencies and ChexSystems.
• Contact members to discuss payment options and arrangements.
• Advises members of all related ancillary services offered by the credit union.
• Serves as primary contact with attorneys, repossession agencies and outside vendors in handling repossession of collateral.
• Conducts investigations to locate debtors and/or collateral.
• Monitor and manage delinquent Solar Loans and communicate with attorneys.
• Acts as resource for problem solving regarding insurance matters, lien sale, impound and any other circumstances concerning collateral at risk to the Credit Union.
• Ensure that all payment arrangements, payments of claims and insurance settlements have been received and applied to appropriate member or Credit Union accounts.
• Regularly monitors, responds, and solves credit report disputes.
• Process member refunds.
• Provide advice and assistance to members and employees on payment methods and other areas related to their financial needs.
• Process check by phone payment requests.
• Provides delinquent reports to management and auditors.
• Remains cognizant of and adheres to credit union policies and procedures and regulations pertaining to the Bank Secrecy Act
• Assists in the development of new programs to improve member service in accordance with management direction.
• Ensures cooperation/teamwork and assists other staff members as needed.
• Performs other duties as assigned.

Skills and Abilities:

• Good written and verbal communication skills.
• Detail-orientated, initiative, positive customer service skills.
• Organized, self-starter and team oriented.
• Effective human relations skills to maintain positive and productive working relationships with all departments.
• Attend meetings with peers, participates in in-house training, self-studies, and attend outside seminars and classes.

Qualifications:

• Two years experience in a financial institution.
• Knowledge of collection process and related laws and regulations.
• Knowledge of repossession and skip-tracing regulations and guidelines.
• Proficient with technology applications, Word, Outlook and Excel
• Knowledge of Corelation (Keystone) preferred.

Education and Experience:

• High School Graduate
• Knowledge of credit union regulations, collections concepts and practices.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms. The employee may occasionally lift and/or move up to 25 pounds.

This Job Description is not a complete statement of all duties and responsibilities comprising this position.

Job Type: Full-time

Pay: $27.00 - $35.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Collections: 3 years (Required)
• Banking: 3 years (Required)

Ability to Commute:

• Torrance, CA 90504 (Required)

Work Location: In person

Salary : $27 - $35