Customer Experience & Scheduling Coordinator

The Customer Experience & Scheduling Coordinator is the first point of contact for our customers and plays a key role in keeping daily operations running smoothly. This position manages incoming inquiries, schedules estimates and projects, coordinates with crews and sales staff, and supports invoicing and documentation.

Key Responsibilities

Customer Communication
• Answer incoming calls and respond to customer inquiries
• Manage email communication and provide service information
• Schedule estimates and project appointments
• Confirm scheduled work with customers

Sales & Estimate Coordination
• Schedule appointments for sales consultants
• Enter customer and job details into company software
• Assist with estimate follow-ups and customer questions

Scheduling & Operations
• Coordinate schedules for two sealcoating crews
• Confirm upcoming projects with customers
• Adjust schedules based on weather or job conditions
• Communicate updates with field crews

Invoicing & Payment Processing
• Prepare and send invoices after job completion
• Process customer payments and deposits
• Maintain accurate job and payment records

Administrative Support
• Keep customer and project records organized
• Assist with documentation and internal coordination
• Support sales and operations teams as needed

Qualifications

Required:
• Strong organizational and communication skills
• Professional phone and customer service skills
• Comfortable with computers, email, and scheduling software
• Ability to multitask in a fast-paced office environment

Preferred:
• Bilingual (English/Spanish)
• Administrative, scheduling, or customer service experience

What We Offer:
✔ Paid Time Off (PTO)
✔ Paid Holidays
✔ Health Insurance
✔ 401(k)
✔ Performance bonus