What are the responsibilities and job description for the Call Center Representative position at Total Orthopedics & Sports Medicine?
Company Overview
Total Orthopedics and Sports Medicine are leaders in orthopedic care, dedicated to helping patients return to their active lifestyles. Our mission is to provide exceptional orthopedic-specific care through highly skilled specialists and surgeons, ensuring accessible and convenient treatment for all.
Summary
We are seeking a dedicated Call Center Representative to join our team at Total Orthopedics & Sports Medicine in the US. This role is vital in delivering outstanding customer service and ensuring seamless communication between patients and our healthcare professionals. The position is based in our state-of-the-art orthopedic clinics, committed to providing exceptional care.
Responsibilities
- Manage incoming calls with professionalism and empathy, providing accurate information about our services.
- Schedule appointments and follow-up with patients to ensure their needs are met.
- Maintain detailed and accurate patient records through efficient data entry.
- Assist patients with inquiries regarding medical terminology and procedures.
- Coordinate communication between patients and medical staff to facilitate smooth operations.
- Uphold phone etiquette standards while delivering excellent customer service.
- Support the team with administrative tasks as needed.
- Contribute to a positive patient experience aligned with our mission of exceptional orthopedic care.
- Qualifications
- Proven experience in a customer service or call center environment, preferably within healthcare.
- Strong knowledge of medical terminology is highly desirable.
- Excellent communication and phone etiquette skills.
- Proficiency in computer skills, including data entry and office software.
- Bilingual abilities or multilingual skills are a plus.
- Ability to handle sensitive information with confidentiality.
- Strong organizational skills and attention to detail.
- Previous medical office experience is preferred.
- Call-To-Action
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $20 - $22