What are the responsibilities and job description for the Call Center Representative position at Total Orthopedics & Sports Medicine?
Call Center Representative
Total Orthopedics & Sports Medicine
Total Orthopedics & Sports Medicine is a leading provider of orthopedic care, dedicated to helping patients return to active, healthy lifestyles. We are seeking a professional and patient-focused Call Center Representative to serve as a key point of contact for our patients and support the delivery of exceptional care across our clinics.
This role is essential in ensuring a seamless patient experience through effective communication, accurate scheduling, and responsive service.
Responsibilities
- Manage incoming calls with professionalism and empathy, providing accurate information about our services.
- Schedule appointments and follow-up with patients to ensure their needs are met.
- Maintain detailed and accurate patient records through efficient data entry.
- Assist patients with inquiries regarding medical terminology and procedures.
- Coordinate communication between patients and medical staff to facilitate smooth operations.
- Uphold phone etiquette standards while delivering excellent customer service.
- Support the team with administrative tasks as needed.
- Contribute to a positive patient experience aligned with our mission of exceptional orthopedic care.
Qualifications
- Prior experience in a call center or customer service role, preferably in a healthcare setting.
- Strong knowledge of medical terminology is highly desirable.
- Excellent communication and phone etiquette skills.
- Proficiency in computer systems and data entry
- Bilingual abilities or multilingual skills are a plus.
- Ability to handle sensitive information with confidentiality.
- Strong organizational skills and attention to detail.
- Previous medical office experience is preferred.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Are you available to work in-office at our Massapequa location?
This role involves handling high-volume inbound and outbound calls in a professional, efficient, and patient-friendly manner.
- Do you have call center or phone customer service experience?
If so, please give a brief description of your duties.
Experience:
- Medical office: 1 year (Preferred)
Language:
- Spanish (Preferred)
Ability to Commute:
- Massapequa, NY 11758 (Required)
Work Location: In person
Salary : $20 - $22