Front Office Coordinator

Total Nutrition and Therapeutics is a Medical Lifestyle and Wellness Clinic (located in Lady Lake Florida) looking for a front office coordinator to be an intricate part of the smooth running of our clinic. Professionalism, initiative and office skills are of utmost importance. This position will include a full range of duties with the primary focus being on the following :

TNT’s Mission:

To empower our client community to fuel their bodies physically, spiritually, and emotionally to live well and enhance their quality of life!

Core Values:

Passion for our Purpose/Integrity in All We Do/Enthusiastically Satisfied Team Members/Intense Client Focus/Undeniable Quality of Care

Main Job Tasks and Responsibilities:

• Answer telephone, screen and direct calls
• Take and relay messages professionally and accurately
• Provide information to callers and greet clients entering the clinic with warmth and professionalism
• Ensure knowledge of staff schedules and provider availability
• Monitor client access and maintain security awareness
• Schedule and manage client appointments in the EHR system
• Provide general administrative and clerical support
• Complete end of day reporting including reconciliation of daily balances — attention to accuracy is essential
• Identify and resolve discrepancies in end of day reports using sound problem-solving skills
• Maintain a clean, organized, and welcoming reception area and lobby
• Other duties as assigned

Key Competencies

• Excellent verbal and written communication skills
• Professional personal presentation
• Strong customer service orientation — warm, client-focused, and solutions-driven
• Basic bookkeeping skills — comfortable with end of day report balancing and financial reconciliation
• Strong problem-solving skills — ability to identify issues and resolve them proactively
• Information management and organizational skills
• Attention to detail — accuracy in all tasks is a non-negotiable
• Initiative and reliability
• Ability to remain calm and professional under pressure

Education and Experience:

• Minimum of High School diploma or equivalent (Required)
• Medical office experience: 1 year minimum (Required) — familiarity with a clinical front desk environment, EHR systems, and healthcare terminology strongly preferred
• Bookkeeping or end of day report balancing experience: preferred
• Customer service experience: 1 year (Required)
• Knowledge of administrative and clerical procedures
• Proficiency with computers and relevant software applications
• Phone etiquette and keyboard skills

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have a reliable vehicle or a set ride to get to and from work?
• Are you available Monday-Thursday from 8 AM to 5 PM and Fridays from 8 AM to 12 PM?
• Are you able to open the clinic at 6:45 AM as needed?

Education:

• High school or equivalent (Required)

Experience:

• Medical office: 1 year (Required)

Work Location: In person