What are the responsibilities and job description for the Mortgage Loan Officer position at Total Mortgage Services, LLC?
Company Description Total Mortgage Services, LLC is a nationwide mortgage lender that has grown from a small three-person shop to a team of over 400 mortgage professionals helping tens of thousands of families finance homes each year. The company is licensed in 44 states, including Washington D.C. and Guam, with 37 branches across the eastern and central United States. Total Mortgage emphasizes a long-standing commitment to both clients and employees, focusing on personalized service and responsible lending practices. As an Equal Housing Lender (NMLS #2764), the organization is dedicated to providing transparent, compliant, and accessible mortgage solutions.
Role Description This is Mortgage Loan Officer role based in Manchester, NH, with a hybrid work arrangement that allows for a combination of in-office and work-from-home days. The Mortgage Loan Officer will originate residential mortgage loans, guide borrowers through the application process, and provide clear explanations of loan options, rates, and terms. Daily responsibilities include building and managing a pipeline of clients, collecting and reviewing borrower documentation, collaborating with underwriting and processing teams, and ensuring all loans meet regulatory and company guidelines. The role also involves providing responsive customer service, maintaining strong relationships with real estate partners and referral sources, and meeting individual production and quality goals. The Mortgage Loan Officer is expected to stay current on industry trends, lending products, and compliance requirements.
Qualifications
- Excellent Customer Service skills, with the ability to communicate clearly and build long-term client relationships.
- Relevant state mortgage loan originator license (or ability to obtain), and active NMLS registration.
- Strong analytical, organizational, and time-management skills, with attention to detail and compliance.
- Comfort working in a hybrid environment, collaborating with branch staff and remote teams.
Preffered:
- Proficiency with loan origination systems, basic office software, and digital communication tools.
- Experience in retail mortgage sales or financial services; multilingual skills are a plus.
- Experience as a Loan Officer, with a track record of originating residential mortgage loans.
- Knowledge of the Mortgage Industry, including products, regulations, and market trends.
- Familiarity with Underwriting standards and the ability to prepare complete, accurate loan files.