Claims Adjuster

The Role

Claims Adjuster investigate and adjudicate claims of loss or damage based upon all documentation presented according to Military Full Replacement Value Guidelines and assess agent liability based on their compensation agreements with TMM.

What You’ll Do

• Negotiate a claims settlement that is both fair to the member and TMM in accordance to the rules and regulations.
• Review all documentation from the move regarding all of the claimed items. Investigate any claimed item that has pre-existing damage notated on the inventory or is not listed on the inventory.
• Request additional receipts, photos and other information from each member or agent involved in the shipment as necessary.
• Update the Utopia system with all the necessary information and adjudication remarks.
• Respond to all member, agent and base inquiries as soon as possible up to 2 business days.
• Make notes in the Utopia system with all proceedings relating to email correspondence and conversations with all parties involved for each claim.
• Review adjuster dashboard on a weekly basis for all claims under Adjuster Reviews, Waiting on Information, Liability Pending, and Offers in order to follow up and maintain a steady workflow.
• Double check the Utopia system and complete the Claims Submission Checklist for accuracy before presenting offer and settlement letters to your corresponding Team Lead for review and approval.
• Review each settled item and assign liability to each responsible agent based on all exceptions provided.
• Review and correct all adjuster revisions presented within 2 business days of receipt and return to corresponding reviewer upon completion.
• Review and respond to all settlement rebuttals submitted by the member within 30 days of receipt.
• Other projects and duties as necessary.

What You’ll Need

• High School Diploma or GED OR equivalent combination of education and experience
• 1 years’ experience preferably in a previous office environment
• Competence in MS Excel, Outlook, Word, and AS/400
• Strong verbal, written, and electronic communications
• Ability to multi-task and work in a team environment

Nice To Have

• Bachelor degree

Who We Are
Shape a bright future with us. Join us in supporting our military members during one of the most stressful times in anyone’s life - moving your household goods. TMM was founded in 2003 to enable Department of Defense, through a network of affiliated, trusted, qualified transportation companies, to better serve our military members. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way.

Why You’ll Love Working Here

TMM is recognized as a Jacksonville Best Places to work … for eleven years in a row! We’ve always known it, now the rest of Jacksonville does too. From purposeful work that makes an impact on service members to a company culture that empowers team members to give back to their community – TMM has a lot to be proud of!

In addition, TMM offers an excellent benefit package which includes:

Full-Time Benefits:

• Competitive pay packages and bonuses
• Comprehensive medical, dental and vision
• Company provided $50,000 life insurance benefits and AD&D benefits
• Generous PTO and holidays
• 401(k) and education on retirement planning
• Tuition reimbursement up to $2,000 on approved programs
• Great health & well-being benefits including telehealth parental support, wellness events

TMM provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.