Origin Services Coordinator

The Role

Origin Services Coordinator partners with agencies and military entities to ensure all Pre-Move Survey information is updated in the Defense Personal Property System accurately and timely. Coordinates third party service for specialty items and respond to all Origin Services requests and inquiries.

What You’ll Do

• Actively participate in all Origin Services Meetings

• Answer inbound calls on the Origin Services extension; return voicemails

• Review and categorize/flag all incoming emails from the Customer Support Inbox

• Update Pre-Move Survey (weights, dates, accessorial requests) information for all domestic shipments

• Complete a daily audit of all Pre-Move Surveys that were processed the business day prior

• Assist with the onboarding process for new employees

• Attend interdepartmental cross training opportunities

• Assist with developing strategies for efficiencies within the team

• Actively participate in shaping the member experience relating to the Origin Services Team

• Complete additional projects and duties as necessary

• As needed, follow up with members regarding offers submitted in DPS

What You’ll Need

• High School Diploma or GED OR equivalent combination of education and experience
• 1 years’ experience preferably in a previous office environment
• Competence in MS Excel, Outlook, Word, and AS/400
• Strong verbal, written, and electronic communications
• Ability to multi-task and work in a team environment

Nice To Have

• Bachelor’s degree in Business, Logistics, or other related areas

Who We Are

Shape a bright future with us. Join us in supporting our military members during one of the most stressful times in anyone’s life - moving your household goods.

TMM was founded in 2003 to enable Department of Defense, through a network of affiliated, trusted, qualified transportation companies, to better serve our military members.

We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way.

Why You’ll Love Working Here

TMM was recognized as a Jacksonville Best Places to work for eleven years in a row! We’ve always known it, now the rest of Jacksonville does too. From purposeful work that makes an impact on service members to a company culture that empowers team members to give back to their community – TMM has a lot to be proud of!

In addition, TMM offers an excellent benefit package which includes:

Full-Time Benefits:

• Competitive pay packages and bonuses
• Comprehensive medical, dental and vision
• Company provided $50,000 life insurance benefits and AD D benefits
• Generous PTO and holidays
• 401(k) and education on retirement planning
• Tuition reimbursement up to $2,000 on approved programs
• Great health well-being benefits including telehealth parental support, wellness events

TMM provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.