What are the responsibilities and job description for the Dispatcher Service Support Specialist position at Total Mechanical Service?
Dispatcher Service Support Specialist
Position Summary:
Are you ready to be an integral part of our team? We're seeking a Dispatcher Service Support Specialist to be the backbone of our branch, tackling a variety of tasks across all departments.
Open Office and a team-oriented type environment:
Hours are M-F 8:00 am-4:30 pm with “On call rotation required every 5-7 weeks for evening and weekend hours at home”
Starting pay: $20-24/hour based on experience
Hours are M-F 8:00 am-4:30 pm with “On call rotation required every 5-7 weeks for evening and weekend hours at home”
Starting pay: $20-24/hour based on experience
Essential Functions:
Logistics Pro: Maintain open and thorough communication with technicians on their routes using dispatching software.
Task Maestro: Create work orders, maintain billing notes, and input data into our ERP.
Office Maven: Handle clerical duties like scanning, phones, and managing daily mail.
Customer Champion: Welcome and guide customers on repair follow-up.
Warehouse Organizer: Ensure components are stored correctly in the warehouse or attached to Service Work Orders.
Safety Advocate: Prioritize safety and follow our accident prevention procedures.
Adaptable Dynamo: Embrace new challenges assigned by the Branch Manager.
Responsibilities of the Position:
Team Player: This is a non-supervisory role, reporting to the Branch Manager.
Decision Influencer: Your actions can impact people, finances, and our organization's reputation.
Minimum Qualifications:
Experience Insight: Preferred two years of education and/or experience in a related field, such as dispatcher or operations, especially in a fast-paced environment.
Exceptional Communicator: Strong customer service, communication, and problem-solving skills.
Clean Slate: Successful completion of a pre-employment drug screen and criminal background check. Must be 18 years or older.
Self-Motivated and Organized: Excel at working independently with minimal supervision.
Tech-Savvy: Proficient in operating computers and office equipment, with a comprehensive understanding of Microsoft Excel.
Physical Demands:
Office Oasis: Primarily, work in a typical office environment.
Occasional Lifting: Light lifting of office equipment, supplies, and boxes may be needed.
Balanced Posture: A mix of sitting, walking, and standing throughout your day.
Ready to unlock your potential as a Dispatcher Service Support Specialist? Join our team, where your dedication and skills make all the difference.
About TMS:
Total Mechanical Service excels in commercial cooking, refrigeration, HVAC, ware-washing, beverage, and ice machine repair and maintenance. Since 2006, we’ve served Central and Southern Illinois, Indiana, and Missouri with integrity and excellence.
Located in Troy, Illinois, we offer quick, cost-effective service with factory-trained, CFESA-certified technicians. We provide 24/7 support with a live answering service and well-stocked trucks for fast repairs.
Join our team and be part of a company driven by Safety, Integrity, Courage, Innovation, and Passion!
Commercial Equipment Repair | Total Mechanical Service | Troy, IL, USA
Total Mechanical Service is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Total Mechanical Service is a division of Unlimited Service Group, "All Unique, All United."
Salary : $20 - $24
