Executive Housekeeping Manager

Are you passionate about creating flawless guest experiences through exceptional cleanliness and attention to detail? Do you enjoy leading a team and making the hotel shine? The Courtyard by Marriott at NMSU is looking for an Executive Housekeeping Manager to oversee and inspire our housekeeping team!

You’ll enjoy competitive benefits, including:

• Health, dental, and vision insurance

• 401(k) with company match

• Paid time-off and sick leave

• Hotel discounts at Marriott properties worldwide

Join us and be part of a dynamic team bringing exceptional service and spotless accommodations to every guest.

Position Overview:

As the Executive Housekeeping Manager, you’ll lead the housekeeping team to ensure every guest experience a pristine, welcoming, and relaxing stay. You’ll oversee the cleanliness of guest rooms, public areas, and back-of-house spaces while managing operations, staff development, and quality control.

If you have an eye for detail, a passion for creating memorable guest experiences, and love developing a high-performing team, this role is for you!

Key Responsibilities:

• Guest Experience & Cleanliness Standards:

  • Ensure all guest rooms, public areas, and back-of-house spaces meet Marriott's high cleanliness standards.

  • Physically inspect rooms before guest check-ins, ensuring they are spotless and guest-ready.

  • Oversee the cleaning, laundering, and chemical usage protocols to guarantee safe and effective operations.

• Leadership & Team Development:

  • Hire, train, and develop a skilled housekeeping team, fostering a positive and motivated work environment.

  • Conduct regular performance reviews, recognizing outstanding work and addressing areas for improvement.

  • Promote teamwork and collaboration by clearly communicating expectations and leading by example.

• Operational Excellence:

  • Manage inventory, purchasing, and cost control for linens, cleaning supplies, and equipment.

  • Oversee the Lost and Found system, ensuring items are properly logged and stored.

  • Maintain and track housekeeping schedules to optimize productivity and guest satisfaction.

• Safety & Compliance:

  • Ensure all safety procedures and cleanliness protocols are strictly followed.

  • Build team awareness of safety guidelines and enforce compliance.

  • Monitor and address any potential safety hazards promptly.

• Collaboration & Communication:

  • Work closely with the Front Office Manager and other department leaders to deliver a seamless guest experience.

  • Provide daily discrepancy reports and coordinate with the General Manager on quality standards.

  • Respond to guest requests promptly, going the extra mile to exceed expectations.

Qualifications:

• Minimum of 2 years of housekeeping management experience preferred (hotel experience strongly preferred).

• Proven leadership skills with the ability to motivate, train, and develop a team.

• Excellent organizational and time-management skills.

• Strong attention to detail and a passion for maintaining exceptional cleanliness standards.

• Effective communication skills with a guest-first attitude.

• Must pass a criminal records background check.

Physical Requirements:

• Ability to stand and walk for extended periods.

• Frequent bending, stooping, and reaching.

• Ability to lift and carry up to 50 pounds from ground to above head level.

• Comfortable with continuous movement throughout the shift.

Why Join Us?

At the Courtyard by Marriott at NMSU, you’ll be part of a hotel that offers a stylish, eco-conscious, and welcoming environment for guests. You’ll have the opportunity to lead and develop a team, drive guest satisfaction, and take pride in maintaining the hotel’s condition.

If you’re ready to make an impact and thrive in a fast-paced, guest-focused environment, apply today and become a key leader in our hospitality family!