Fulfillment and Receiving Associate

Overview

The Fulfillment & Receiving Associate is responsible for the seamless integration of digital sales and physical inventory. This role requires a detail-oriented professional to manage complex online order workflows, including fraud prevention and regulatory compliance, while maintaining 100% accuracy in the store’s receiving and inventory systems.

Duties

Online Order Oversight & Customer Support

• Order Monitoring: Actively monitor the online order queue to identify and resolve orders requiring additional support or manual intervention.
• Customer Engagement: Respond promptly and professionally to customer inquiries, requests, and status updates via email, chat or phone.
• Exception Management: Proactively manage issues such as out-of-stock items, providing customers with alternatives or updated timelines.
• Refund Processing: Evaluate and process customer refunds in accordance with company policy.
• Fraud Detection: Review incoming orders for red flags and fraudulent activity to protect company revenue.
• Regulatory Compliance: Screen orders for state-prohibited items, ensuring all shipments comply with local, state, and federal laws.

Receiving & Inventory Control

• Inventory Intake: Physically receive and unpack incoming shipments, cross-referencing packing slips and invoices against the physical items received.
• Firearm Accuracy: Execute the intake of firearms with absolute precision, ensuring all make, model, and serial number data matches physical assets and legal documentation.
• System Integration: Accurately enter received goods into the store’s inventory management system (POS).
• Quality & Quantity Control: Double-check all quantities for discrepancies and report any shortages or damages to management/distributors.
• Price Maintenance: Verify and update retail pricing during the receiving process to ensure margin accuracy and consistent labeling.

Cross-Departmental Collaboration

• Store Synergy: Coordinate closely with the associates and store owner to maintain an organized warehouse and efficient stock flow.
• Dispute Resolution: Communicate with distributors and shipping partners to rectify shipping errors or missing inventory.

Required Skills & Qualifications

• Extreme Attention to Detail: Must have a proven track record of accuracy, specifically regarding serial number tracking and data entry.
• Problem-Solving: Ability to navigate "gray area" customer service issues and inventory discrepancies.
• Technical Proficiency: Comfortable using inventory software, e-commerce platforms, and communication tools.
• Integrity: High level of ethics when handling sensitive items (firearms) and financial transactions (refunds/fraud).

Compensation & Perks:

We believe in rewarding expertise and performance. Our compensation package is designed to grow as you do.

• Competitive Hourly Wage: Pay is commensurate with experience. Whether you are a seasoned industry professional or an eager learner with a strong fulfillment and receiving background, we offer a starting rate that reflects your specific skill set and technical knowledge.
• Employee Discounts: Enjoy significant savings on firearms, ammunition, and accessories.

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Expected hours: 28 – 32 per week

Work Location: In person

Salary : $16 - $18