What are the responsibilities and job description for the Front Office Receptionist/Executive Assistant position at Total Home Performance, LLC?
Front Office Receptionist/Executive Assistant
Total Home Performance (THP) is seeking a full-time Executive Assistant to the President and Front Office Receptionist to support our growing Building Performance Contracting business. This dynamic position combines executive-level administrative support with front office and receptionist responsibilities, ensuring exceptional customer service and efficient daily operations.
Key Responsibilities:
- Front Office & Reception: Serve as the first point of contact for THP—managing a high volume of incoming calls, greeting visitors, and ensuring every customer interaction reflects the company’s professionalism and commitment to service. Support the admin team by handling calls and inquiries as initial contact and follow up.
- Customer Service & Sales Support: Assist customers and internal team by answering questions, scheduling appointments, processing payments, and following up on sales leads to help convert inquiries into scheduled services.
- Administrative Team Collaboration: Act as a key member of the administrative team, working closely with sales, maintenance, and scheduling departments to ensure clear communication, timely coordination, and seamless operations.
- Office Administration: Maintain an organized, welcoming, and efficient front office and reception area. Oversee office supplies, marketing materials, incoming mail, and deliveries.
- Operational Support: Assist with project scheduling, dispatch coordination, data entry, and record keeping. Provide hands-on administrative support to enhance team productivity and efficiency.
- Executive Support to the President/Owner:
- Manage the President/Owner’s calendar, appointments, and meeting logistics.
- Coordinate travel, lodging, and itineraries for business and personal travel.
- Handle confidential information with discretion. Conduct research and gather data as requested by the President/Owner to support strategic decisions and business initiatives.
- Assist the President/Owner with personal and family-related tasks and scheduling, helping ensure balance alongside professional responsibilities.
Qualifications:
- 3 years of experience as an executive assistant, administrative assistant, or receptionist in a fast-paced environment.
- Strong multitasking and organizational skills to manage high call volume and shifting priorities.
- Excellent communication and interpersonal skills, with a strong customer service mindset.
- Proficient with Microsoft Office; QuickBooks experience a plus.
- Professional, resourceful, detail-oriented, and proactive.
- Discretion in handling sensitive and confidential information.
Success in This Role Means:
You are a central hub for the administrative team—bringing organization, calm, and efficiency to a fast-moving environment. You anticipate needs before they arise, balance executive and front office responsibilities seamlessly, and play a critical role in helping THP deliver exceptional customer experiences while keeping sales, scheduling, and maintenance operations running smoothly.
Job Type: Full-time
Pay: $19.00 - $26.11 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
Experience:
- Administrative: 2 years (Required)
Ability to Commute:
- Easton, MD 21601 (Required)
Work Location: In person
Salary : $19 - $26