What are the responsibilities and job description for the Lead Coordinator - MedSpa (Full Time, In-Office) position at Total Health and Wellness?
We are a luxury women's health and MedSpa practice seeking a high-energy Lead Coordinator to take ownership of our incoming MedSpa leads and help clients move confidently from inquiry to consultation and treatment. This is a key growth position for our expanding aesthetic service line.
Responsibilities
- Respond quickly to all new leads (phone, text, email, social media, HighLevel, RepeatMD).
- Follow a structured nurture process to convert leads into booked consultations.
- Engage warmly with clients, answer non-clinical questions, and guide them through options.
- Explain memberships, treatment packages, and financing options.
- Coordinate scheduling, deposits, and appointment reminders.
- Re-engage past leads, promote specials, and support monthly Medspa campaigns.
- Track and update lead status, conversions, and revenue using CRM tools.
- Work closely with the MedSpa Manager and Practice Manager to ensure seamless patient flow.
Qualifications
- Experience in MedSpa, aesthetics, plastic surgery, dermatology, or luxury spa setting preferred.
- Strong communicator with excellent phone / text etiquette.
- Confident, organized, and comfortable discussing services and pricing.
- Sales or customer service experience required - must enjoy closing.
- Tech-friendly and familiar with CRM systems (HighLevel, RepeatMD, or similar).
- Positive attitude, professional appearance, and ability to multitask.
What We Offer
- Competitive pay performance incentices
- Supportive team and professional training
- Growth opportunities as the MedSpa expands
- A high-end, patient-focused workplace environment
Job Type: Full-time
Pay: $19.00 - $23.00 per hour
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
Work Location: In person
Salary : $19 - $23