Front Desk Administrative Assistant

About us

Total Glow Wellness is a small business in Atherton, CA. We are professional, supportive, rewarding and our goal is to make a difference in our client's life by providing the best care for them in an environment that supports their wellbeing. We believe a work life balance is essential for our Team and their opinions are valued and their job satisfaction a priority.

Our work environment includes:

• Modern office setting
• Food provided
• Wellness programs
• Growth opportunities
• Company perks
• Safe work environment
• Relaxed atmosphere
• Regular social events

*About us* Total Glow Wellness is a small business in Atherton, CA. We are professional, engaging, supportive and our goal is to make a difference in our clients lives by providing quality care and a relaxing environment that promotes health and wellbeing. Out Team enjoys a work life balance where their opinions and job satisfaction and wellbeing is valued.. Our work environment includes: * Modern office setting * Food provided * Growth opportunities * Wellness programs * Company perks * Safe work environment \*Front Office - Patient Service Coordinator\* FULL TIME We are an upscale MedSpa providing top-quality care in a unique one of a kind luxurious office setting in Menlo Park looking for someone passionate about aesthetics Wellness and Health. This full time position in Skincare Wellness and MedSpa puts you on professional career tracks with incredible potential. If you are looking for a position where you can continually move up the ladder and be rewarded for your hard work and performance, this is your dream job! We are looking for a mature, professional and motivated Administrative and Front Desk with potential to become a Leader. Being respectful, on time, reliable and committed to providing excellence is needed in this growth position. We promote equality among our staff recognizing each and every person contributes to the whole and is important from a medical professional to spa attendant. Join our team where you will be appreciated and your feedback and opinions matter! Our friendly and flexible work environment allows you to maintain a healthy work-life balance and is considered an essential part of our business and policies are continually evaluated. We know a happy Team means a better work environment for everyone and a more productive and committed Team. You would be joining a talented and fun group who will support each other as our business continues to grow. We are looking for someone who genuinely wants to grow with our team, enjoys their time at work, and can make a difference in the lives of others with a caring and kind attitude. Prior aesthetics health or wellness experience/knowledge is a valued. Position Duties The following responsibilities include, but are not limited to: \* Greets and checks in clients as they arrive for their appointments. \* Answers the phone in a friendly and helpful manner. \* Can promptly and efficiently prepare labels, charts, miscellaneous correspondence, etc. \* Maintains organized client files. \* Assists clients as they check out, i.e., scheduling next appointment, completing intake forms, consents, accepting payment, etc. \* Reschedules clients \* Calls client to remind them of following day’s appointments. \* Compiles new client information packages. \* Reviews, copies, and distributes correspondence. \* Maintains proper office opening and closing procedures. \* Keeps inventory of clerical supplies and reorders as necessary. \* Other miscellaneous tasks assigned (eg. CEO personal tasks) \* Reviews, analyzes, and evaluates inventory and prepares orders for review \* Works with our Administrative Team and CEO to update policies, procedures and intake forms that will improve day-to-day operations s \* Ensures work environments are clean, aesthetically pleasing and safe. \* Continually evaluates our client service and satisfaction and prepares monthly report for meeting \* Leads efforts to retain clients as well as convert consultations to new members \* Projects a positive image of our business to Team staff, clients, business associates, Vendors and general community. \* Interested in continued training and learning about our products and services to provide knowledgeable customer service \* Performs other front office related duties as assigned Qualifications Education and Background \* Bachelors Degree in Business Administration or related major \* Mind body / Patient Now practice management software experience \* Excellent verbal and written, (including grammar) communication and interpersonal skills \* Ability to speak clearly and concisely. Ability to read, understand and follow oral and written instructions. \* Ability to type 60 words per minute, compose messages and prepare documents \* Ability to engage with people comfortably and confidently in a warm manner \* Extremely proficient in Mac - Microsoft Excel, Adobe, Word and other programs \* \* Excellent organizational skills and attention to detail with consistent meticulous review \* \* Exceptional analytical, decision-making, and problem-solving skills \* \* Marketing and Sales experience preferred Education and Background Bachelors Degree preferred and or Extensive and diversified background with at least 2 years of related spa, health and wellness experience. Marketing and Customer Service preferred Medspa experience preferred Benefits: Full Medical Health Insurance, Vision, Dental Flexible spending account for childcare, Medical, Wellness Commuter Assistance for Toll / Gas and more 401K with Employer contribution Paid Time Off Holiday pay Bonus Days Off Employee Discounts on retail products Staff lounge for socialization and meals Mentoring and training Employee discounts for eligible aesthetic services Discretionary Bonuses for additional significant compensation Schedule: Monday to Friday with some Saturdays as required

Job Type: Full-time

Pay: $25.00 - $50.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Atherton, CA 94027: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

Salary : $25 - $50