PARTS & RENTAL COUNTER

Job Summary

The Parts and Rental Counter facilitates the branch’s equipment rental and parts departments. This includes working the parts and rental counter, answering customer phone calls, generating contracts, billing, organizing paperwork, monitoring inventory, ordering parts, organizing stock, tracking lost sales, and ensuring the fleet is maintained. This position serves as a key customer contact and is expected to actively engage existing and prospective customers to generate incremental revenue for the branch. While supporting daily parts and rental counter operations remains an important function of the role, the primary focus is developing customer relationships, increasing branch sales, and maximizing utilization of rental fleet and parts inventory.  The Parts & Rental Sales Coordinator works closely with the Operations Manager and other departments to support customer needs, improve customer retention, and contribute to overall branch profitability.

Duties and Responsibilities

• Proactively contact existing and prospective customers through phone calls, emails, and in-person visits to generate rental, parts, service, and equipment sales opportunities.
• Develop and maintain strong customer relationships to increase customer retention, grow account revenue, and identify additional sales opportunities.
• Assist customers with parts questions and fulfil customer orders.
• Entering customer and inventory information in the system.
• Ensure that orders are properly entered for the parts purchases and equipment rental.
• Answering phones and emails as well as responding to messages.
• Receiving parts and putting away orders.
• Maintaining parts and rental inventory by ensuring the area is clean and organized.
• Perform inventory counts assigned by Manager.
• Maintain rental documentation and ensure all rental check out procedures are followed.
• Work closely with Branch Manager to ensure support of the customer.
• Perform other duties that may be assigned by the Branch Manager.
• Exemplify the Total Equipment Core Values: Teamwork, Excellence, Passion, Integrity, and Customer First.

Required Skills and Abilities

• Perform certain computer skills and operate standard office equipment accurately and quickly.
• Able to communicate with customers effectively.
• Able to work with a wide range of personalities in a courteous, effective, and professional manner.
• Able to work with minimal supervision.
• Able to competently operate compact industrial equipment.
• Ability to understand the needs of customers and provide excellent customer service.

Education and Experience

• High School diploma or equivalent.
• One year Customer Service / Sales Experience preferably in the compact equipment industry.

Physical Requirements

• Ability to lift 40 pounds on a consistent basis.
• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods of standing or walking.
• Must be able to traverse the various terrain of the grounds and facilities.
• Ability to perform the physical duties of the job.

Salary : $22 - $27