What are the responsibilities and job description for the Pump Specialist position at Total Equipment Company?
Job Overview
We are seeking a point person between sales and our customers, responsible for pricing and quoting, providing technical support to sales, service and customers, managing the repair cycle internally, managing their orders, and timelines, and maintaining accurate records in our CRM.
Responsibilities include, but are not limited to:
- Provide customer service, sales and technical support to sales team and customers.
- Promote and encourage "Profit Management" to ensure a profitable future for the company.
- Understand and implement policy to achieve both customer and company goals.
- Work closely with sales, fabrication and vendors to facilitate the sales effort and meet customer requirements.
- Prepare proposals and cost estimates according to technical and performance requirements.
- Facilitate prompt remedy of customer technical problems, complaints and failures
- Maintain organization of order files, monitor in-house orders and assist sales and fabrication with project related questions.
Qualifications include, but are not limited to:
- Preferred knowledge of centrifugal pumps, other fluid handling equipment and fabricated pumping systems.
- Must be able to work independently to achieve targeted results.
- Well-organized and self-motivated.
- Excellent interpersonal and effective communication skills.
- Effective negotiating skills.
- Bachelor's degree in engineering required or related experience
- Proficient in Microsoft Office.
- Acceptable driving record required according to company guidelines.
Total Equipment, a DXP company, is always looking for individuals who want to join a team of employees who have the desire to achieve remarkable accomplishments together. The culture of the organization is supportive, and goal oriented with high expectations, yet it is an environment where team spirit inspires everyone to do their best. All TEC/DXP employees play a vital part in the organization and are treated with respect. By applying to TEC/DXP, you will have the opportunity to speak with some of the most respected professionals in the industry.
TEC/DXP offers a comprehensive benefits package for full-time regular employees, normally working a minimum of 30 hours per week including: Medical, Dental, Vision, Flexible Spending, 401(k), paid holidays, Life and Disability Insurance, and additional supplemental products. All part-time and temporary employees are eligible for 401(k).