What are the responsibilities and job description for the Commercial HVAC Service Manager position at Total Comfort Group?
Total Comfort Group is a premier nationwide provider of HVAC, Electrical, and Project Management solutions, specializing in multi-site retail and commercial properties across the United States.
We are seeking an experienced Service Manager to oversee daily branch operations and lead a team of technicians. This role ensures exceptional service delivery across HVAC, electrical, plumbing, and general trade services. You will manage field supervisors, coordinate projects, and maintain strong client relationships.
Key Responsibilities:
- Oversee all self-performed work from your branch, including HVAC, electrical, plumbing, and general services.
- Assist with surveying and quoting projects.
- Conduct site visits to ensure quality service and client satisfaction.
- Address and resolve client issues in collaboration with head office.
- Partner with corporate recruiters for technician hiring.
- Work with HR on technician absences and ensure accurate system records.
- Train technicians on safety, job performance, paperwork, and site surveys.
- Manage branch vehicles (maintenance, safe operation, paperwork, tools, and stock).
- Handle overflow service calls and assist with installs as needed.
- Oversee job dispatching, labor hours, and cost control.
- Maintain unapplied labor at 5% or less.
Qualifications:
- 5 years of HVAC field experience.
- Previous experience in service management.
- Universal EPA certification.
- OSHA certification.
- Valid driver’s license.
- Strong knowledge of air conditioning, refrigeration, and heating principles.
- Excellent communication and interpersonal skills.
- Basic computer skills for documentation and mobile communication.
- Ability to work in both office and field environments.
- Availability for occasional evenings/weekends and on-call emergencies.
Benefits:
- Competitive salary of $92,000 to $110,000
- 401(k) with company match
- Health, dental, and vision insurance
- Health savings and flexible spending accounts
- Life insurance
- Paid time off
- Company truck
- Employee assistance program
Technical & Industry Experience
- Strong understanding of commercial HVAC systems, including chillers, boilers, rooftop units, and controls.
- Familiarity with electrical and plumbing systems related to HVAC operations.
- Experience with preventive maintenance programs and service scheduling.
- Knowledge of energy efficiency standards and compliance requirements.
Management & Leadership
- Proven ability to lead and develop technicians and field supervisors.
- Experience in budgeting, cost control, and labor management.
- Skilled in project management, including quoting, scheduling, and overseeing installations.
Technology & Software
- Proficiency in construction or service management software
- Basic knowledge of Microsoft Office Suite and mobile communication tools.
Customer Service & Communication
- Strong client relationship management skills.
- Ability to resolve escalated service issues effectively.
Compliance & Safety
- Familiarity with OSHA standards and workplace safety protocols.
License/Certification:
- EPA Universal Certification
- Valid Driver’s License
- OSHA 10 or OSHA 30 Certification
Salary : $92,000 - $110,000