What are the responsibilities and job description for the Environmental Services Supervisor - Miami Dade position at Total Cleaning?
We are looking for a dedicated, client focused and passionate about delivering exceptional quality Supervisor to lead, supervise and coordinate activities of a team of Cleaning Specialists engaged in cleaning and maintaining diverse facilities. You will be working under the direction of the Area Manager for the Environmental Services Division.
Major Responsibilities
Major Responsibilities
- Report to the Area Manager, obtains job assignments for every evening and reports any issues that need to be addressed from the previous work night.
- Perform daily routine inspections and follow up to ensure immediate corrections, and that the staff maintains the highest level of quality in all the accounts.
- Provide initial and job site training to cleaning specialists. After the initial training has been completed satisfactorily, the cleaning specialist is assigned specific job duties or a combination of work duties that will be his/her responsibilities, based on requirements for each specific site.
- Work side by side with cleaning specialists when required.
- Cover for cleaning specialists when out due to absenteeism.
- On occasion, deliver supplies to small accounts.
- Check cleaning equipment and supplies when inspecting accounts.
- Make sure the service in completed in each account under his/her supervision.
- Make recommendations and provide written report to Area Managers such as poor quality workmanship, attendance, appearance (uniform), and others.
- Communicate professionally and provides very detailed information, responding immediately to the problems or suggestions at any time.
- Improve quality of service by hiring, training, cross training, developing and directing cleaning specialists.
- Ensure compliance with contract specifications.
- Keep inventory of supplies in each account.
- Assist area manager to maintain equipment and repair budget.
- Review time sheets daily. Monitor exception report daily.
- Coordinate special projects with Area Manager.
- Ensure all employees have completed an orientation and are trained prior to beginning work.
- Assist the Area Manager in hiring, terminating, and transferring of employees.
- Complete all requested paperwork on a timely basis.
- Respond immediately to company/employer requests.
- Work with and report to the HR Department regarding any employee issues or problems.
- Maintain a safe work environment for all employees by promoting safe work habits.
- Hold safety meetings, document each meeting held and who attended.
- Ensure that all employees are: wearing and using uniforms and id badges, and, if required, safety belts, safety glasses, safety shoes, and gloves while working on wet floors or suspicious garbage; following all safety guidelines.
- Inspect equipment and insure that it is in good condition.
- Inspect and make sure that janitor closets are neat and organized.
- Inspect and make sure that all chemical bottles are properly labeled.
- Report to and work with the risk management department regarding any safety issues or incidents.
- Prepare accounts for all inspections in advance.
- Keep management informed always.
- Supports the management team at Total Cleaning.
- Performs other duties as assigned.
- High school diploma or equivalent required.
- At least 2 years of janitorial supervision experience.
- Bi-lingual skills in English/Spanish a plus.
- Available nights, days and weekends. Open schedule. This position requires for you to be on call.
- Computer skills a plus.
- Excellent oral and written communication skills.
- Ability to communicate with different levels of internal and external customers.
- Strong communication and customer service skills.
- Valid driver's license.
- Strong problem-solving, follow up, and ability to make swift, sound judgements.
- Strong attention to detail and results oriented.
- Ability to stand and walk for extended periods of time.
- Attention to detail – meticulous
- Ability to read & follow schedules.
- Must be physically dexterous as there is lifting, bending and stooping involved.
- Be safety minded.
- Able to deliver exceptional client care – exceeding customer's expectations.
- Strong work ethic.
- Positive attitude.
- Able to analyze and solve problems efficiently.
- Able to use an effective task/time management system and to prioritize track outstanding responsibilities.
- Able to anticipate and prevent issues before they arise.
- Able to inspire his/her team to go above and beyond.