Area Manager (Operations)

Overview

We don’t offer jobs — we build careers.
We don’t hire employees — we develop cleaning specialists.

Total Cleaning delivers fully managed facility services, providing daily and weekly cleaning for hospitals, medical offices, schools, corporate buildings, commercial warehouses, and HOAs. We also specialize in construction cleanup and marble services, offering move-in–ready post-construction cleaning for corporate spaces, residential properties, condominiums, home builders, and complete marble care.

Our mission is simple: exceed expectations through clear communication, strong quality control, meticulous attention to detail, and full accountability.

Since 1989, Total Cleaning has been a trusted leader in commercial cleaning across Florida. Our commitment to continuous training ensures our specialists deliver the highest standard of service. We believe their skills and dedication drive our success and help them achieve their own professional growth and career goals.

Job Skills / Requirements

Now Hiring: Area Manager – Janitorial Division (Palm Beach County)

Do you thrive on leadership, organization, and results? Are you the Area Manager we’re looking for? Someone who takes pride in building strong teams and exceeding client expectations? Do you see yourself ensuring that every site under your care operates like a well-oiled machine?

If your answer is “yes,” then this is your opportunity to shine.

We’re searching for a dedicated, client-focused Area Manager who’s passionate about delivering exceptional quality and leading people to perform at their best. In this role, you’ll oversee Supervisors and Cleaning Specialists within our Janitorial Division, driving operational excellence throughout Palm Beach County.

What You'll Do:

• Maintains a high level of expertise in maintenance support functions.
• Knows accounts for every aspect of the service, square feet, workers, supplies, times schedules, etc.
• Conducts weekly inspection meetings with clients and team members to ensure quality and budgetary performance.
• Prepares and communicates with the team the daily and weekly schedules.
• Provides direction and assistance to his/her team and interfaces with customers, vendors, and project leaders.
• Responsible to ensure profitability. Meets annual goals for profitability and quality. Accurately prices jobs, ensuring costs and profit are taken into consideration.
• Continually sets new, higher standards for quality customer service.
• Schedules, monitors and assesses work performance in all facility maintenance services.
• Coordinates appropriate resource planning and schedules including required labor and subcontractors, to support maintenance project activities
• Conducts orientation and initial training including employee job duties and procedures, 3M S.M.A.R.T, Safety, Bloodborne Pathogens, and Cross Contamination.
• Works hand to hand with HR to recruit top talent and develop team members. Responsible for succession planning.
• Reviews payroll time sheets prior to submission for payroll (daily review of clock in/out reports, resolving discrepancies on a daily basis, and providing payroll department with resolution. Trains team members on using the time clock system with appropriate job numbers and employee IDs).
• Ensures that all division operational equipment is maintained in a clean, operable condition.
• Coordinates quarterly inventory of warehouse and all service locations and reports results to the accounting department.
• Implements approved operating policies, methods, and procedures.
• Develops and trains Supervisors, and Cleaning Specialists, conducts performance, and makes recommendations concerning salary adjustment, promotion, transfer, or termination.
• Manages customer complaints and problems with a sense of urgency, in a prompt and professional way. Informs the sales department when significant problems come up. Handles all complaints within 24 hours.
• Approves, schedules, and reports extra billing work.
• A nighttime presence is often required, to ensure compliance with procedures, training, evaluations, and recommendations to the team, including supervisors and cleaning technicians.
• Schedules and completes walk-throughs with clients.
• Continuously analyzes the results of area operations and takes immediate corrective action when performance deviates from the standard.
• Demonstrates and promotes culture, values, and management philosophy.
• Performs other duties as assigned.

What We're Looking For:

• High school diploma or equivalent required. College degree preferred.
• 3-5 years of relevant job experience in janitorial management.
• At least 2 years of supervisory experience.
• Bilingual (English/Spanish) required.
• Knowledge of modern cleaning techniques and floor care.
• Demonstrated ability to coach, train, motivate, develop, and lead a team.
• Excellent verbal and written communication skills.
• Ability to communicate with different levels of internal and external customers.
• Strong customer service skills.
• Experience understanding budgets, P/L, and forecasting.
• Demonstrated leadership skills.
• Strong problem-solving, follow-up, and negotiation skills, and ability to make swift, sound judgments.
• Strong attention to detail and results oriented.
• Proficiency with technology including MS Word/ Excel/Outlook; Time clock systems; laptop and cell phone usage.

Additional Information / Benefits

Benefits:

PTO (Vacation, Sick and Personal Time)
Health Insurance
Dental Insurance
Vision Insurance
GAP Insurance
Referral Bonus
Paid Holidays
Special Recognitions and Awards

Our ideal candidates are:

• Passionate about exceeding customer expectations providing a worry-free experience.

• Looking to advance in their career and enjoy the rewards that come with working at a growing company that is positioned as an industry leader.

• Want to make people's lives better every single day.

• Want to join a team of dedicated professionals utilizing cutting edge technology to deliver best-in-class results.

If this sounds like you, then we want to meet YOU!

Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays