Area Manager North (Operations)

Overview

We don’t have jobs, we have careers! We don’t have employees, we have cleaning specialists! Total Cleaning provides complete managed facility services including daily and weekly cleaning for facilities including: hospitals, medical facilities, schools, office buildings, commercial warehouse spaces, and Home Owner’s Associations. We also offer construction cleaning and marble services (move-in ready post construction clean up for corporate buildings, residential properties, condominiums, home builders, complete marble care). Our single priority is to exceed our customers’ highest level of expectation by providing them with impeccable managed facility services that center around clear communication, strong quality control processes, attention to detail and accountability. Total Cleaning has been providing premier commercial cleaning services throughout Florida since 1989. Our commitment to continuing education ensures that our team receives ongoing training in order to provide the highest quality cleaning service available. We believe that our cleaning specialists’ abilities, knowledge and experience will further Total Cleaning’s growth and success, and in turn, will help our cleaning specialists’ achieve their personal and career goals and successes.

Job Skills / Requirements

We are looking for a dedicated, client-focused, and passionate about delivering exceptional quality Area Manager to lead a team of Supervisors, and Cleaning Specialists for our Janitorial Division in Palm Beach County.

In this role, you will plan, organize, direct, monitor, supervise and control your assigned operational area in order to achieve cost and profit objectives. You will be responsible for effectively managing your team to guarantee that all the work is performed according to contract specifications.

The ideal candidate will deliver results by being process-oriented, focusing on continuous improvement, paying attention to details, and taking responsibility for leading and motivating his/her team.

• Maintains a high level of expertise in maintenance support functions.
• Knows accounts for every aspect of the service, square feet, workers, supplies, times schedules, etc.
• Conducts weekly inspection meetings with clients and team members to ensure quality and budgetary performance.
• Prepares and communicates with the team the daily and weekly schedules.
• Provides direction and assistance to his/her team and interfaces with customers, vendors, and project leaders.
• Responsible to ensure profitability. Meets annual goals for profitability and quality. Accurately prices jobs, ensuring costs and profit are taken into consideration.
• Continually sets new, higher standards for quality customer service.
• Schedules, monitors and assesses work performance in all facility maintenance services.
• Coordinates appropriate resource planning and schedules including required labor and subcontractors, to support maintenance project activities
• Conducts orientation and initial training including employee job duties and procedures, 3M S.M.A.R.T, Safety, Bloodborne Pathogens, and Cross Contamination.
• Works hand to hand with HR to recruit top talent and develop team members. Responsible for succession planning.
• Reviews payroll time sheets prior to submission for payroll (daily review of clock in/out reports, resolving discrepancies on a daily basis, and providing payroll department with resolution. Trains team members on using the time clock system with appropriate job numbers and employee IDs).
• Ensures that all division operational equipment is maintained in a clean, operable condition.
• Coordinates quarterly inventory of warehouse and all service locations and reports results to the accounting department.
• Implements approved operating policies, methods, and procedures.
• Develops and trains Supervisors, and Cleaning Specialists, conducts performance, and makes recommendations concerning salary adjustment, promotion, transfer, or termination.
• Manages customer complaints and problems with a sense of urgency, in a prompt and professional way. Informs the sales department when significant problems come up. Handles all complaints within 24 hours.
• Approves, schedules, and reports extra billing work.
• A nighttime presence is often required, to ensure compliance with procedures, training, evaluations, and recommendations to the team, including supervisors and cleaning technicians.
• Schedules and completes walk-throughs with clients.
• Continuously analyzes the results of area operations and takes immediate corrective action when performance deviates from the standard.
• Demonstrates and promotes culture, values, and management philosophy.
• Performs other duties as assigned.

Required Education and Experience:

• High school diploma or equivalent required. College degree preferred.
• 3-5 years of relevant job experience in janitorial management.
• At least 2 years of supervisory experience.
• Bilingual (English/Spanish) required.
• Knowledge of modern cleaning techniques and floor care.
• Demonstrated ability to coach, train, motivate, develop, and lead a team.
• Excellent verbal and written communication skills.
• Ability to communicate with different levels of internal and external customers.
• Strong customer service skills.
• Experience understanding budgets, P/L, and forecasting.
• Demonstrated leadership skills.
• Strong problem-solving, follow-up, and negotiation skills, and ability to make swift, sound judgments.
• Strong attention to detail and results oriented.
• Proficiency with technology including MS Word/ Excel/Outlook; Time clock systems; laptop and cell phone usage.
• Must be able to multi-task effectively.
• Valid driver’s license is required.

Competencies:

• Able to deliver exceptional client care – exceeding customers’ expectations.

Additional Information / Benefits

We offer PTO (Vacation, Sick and Personal Time), Health Insurance, GAP Insurance, Dental Insurance and Vision Insurance, Hiring Bonus, Referral Bonus, Company paid holidays, Special Recognitions and Awards, and the chance to join an exciting growing company!

Our ideal candidates are:

• Passionate about exceeding customer expectations providing a worry-free experience.
• Looking to advance in their career and enjoy the rewards that come with working at a growing company that is positioned as an industry leader.
• Want to make people's lives better every single day.
• Want to join a team of dedicated professionals utilizing cutting edge technology to deliver best-in-class results.

Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays