What are the responsibilities and job description for the Office Manager/Bookkeeper position at Total Care Plumbing?
Looking for office manager to handle all day to day office operations, list of duties include the following:
- Provide Fast Friendly and Fun customer service to both internal and external customers
- Answer incoming calls related service, billing, and other departments
- Schedule service/estimate appointments in a timely manner
- Make out bound calls to book, confirm, and survey upcoming or completed appointments
- Manage customer concerns and work to resolve them efficiently and effectively
- Other assigned duties as directed by management
- Provide Fast, Friendly and Fun customer service to both internal and external customers
- Communicate with technicians and other departments via email, text message and phone
- Answer incoming calls, emails, and txt messages to close out calls for technicians and sales
- Office hours will be Monday through Friday from 8:00 am to 4:30 pm, with possible O/T when needed.
Maintain scheduled calls on A Dispatch board making sure that all calls are scheduled on the appropriate technician and update customers as needed of technicians ETA
Job Type: Full-time
Pay: $23.00 - $27.00 per hour
Expected hours: 40 – 45 per week
Benefits:
- 401(k)
- Flexible schedule
- Health insurance
- Paid time off
Ability to Commute:
- Grand Forks, ND 58201 (Preferred)
Work Location: In person
Salary : $23 - $27