What are the responsibilities and job description for the Outside Sales Representative / Community Liaison (Private Pay Home Care) position at Total Care Connections?
Phoenix Metropolitan Area | Full-Time
Are you a proven private pay home care sales professional in Phoenix with real results you can back up? Do you already know the referral landscape here and have the relationships, credibility, and hustle to grow a top-tier agency even faster?
Total Care Connections is looking for a high-performing Community Liaison (Outside Sales Representative) to expand our private pay home care referrals across the Phoenix metro area. This role is built for someone who is already successful in this market but wants a stronger brand, better operations support, and a company worth representing.
If you are confident building relationships, asking for business, and consistently producing measurable growth, we want to talk.
About Total Care Connections
We believe families deserve care that is compassionate, excellent, and dependable. We put clients first, invest in our people, and operate with a mission-driven heart. Our team is building something meaningful, and we are looking for a sales leader who wants to build with us.
What You’ll Do
Generate New Business and Grow Private Pay Referrals
- Identify, develop, and secure new private pay home care opportunities throughout Maricopa County.
- Establish and maintain a strong referral stream that meets and exceeds monthly goals.
- Build and maintain a network of referral sources including hospitals, rehab centers, assisted living communities, senior service organizations, case managers, and other community partners.
- Manage existing referral relationships with consistency, professionalism, and follow-through.
Represent the Best Home Care Provider in the Market
- Communicate Total Care Connections services clearly and confidently.
- Visit referral sources in person across the Phoenix area to grow and strengthen partnerships.
- Position TCC as the provider and employer of choice in Phoenix.
Sales Execution and Reporting
- Meet or exceed established sales targets and activity expectations.
- Comfortable with cold calling and proactive outreach.
- Track marketing and referral activity in our systems and provide weekly progress reports.
- Partner closely with our Care Management and Operations teams to convert new referrals and ensure excellent service delivery.
What Success Looks Like
- You consistently produce verified private pay referral growth in Phoenix.
- Referral partners know you, trust you, and want to work with you.
- You represent TCC with professionalism and credibility at all times.
- You build a predictable funnel that translates into real revenue and client starts.
Who We’re Looking For
You are the right fit if you have:
- Private pay home care sales experience in Phoenix, with verifiable success metrics.
- Existing strong referral relationships and local market knowledge.
- A track record of exceeding goals and growing territory results.
- Excellent customer service, networking, and relationship-building skills.
- Strong communication skills, written and verbal.
- Comfort using CRM and basic technology tools to track activity.
- A reliable vehicle, clean driving record, and current car insurance.
- The ability to respond quickly to changing needs and priorities.
Experience requirement:
- Two years of private pay home care sales experience
Benefits
- Competitive pay
- Health, Dental, Vision
- 401(k)
- Long-term disability
- Short-term disability
- Life insurance
- Paid pregnancy disability leave (up to 6 weeks)
- Paid parental leave (up to 2 weeks)
- Total Care Employee Relief Fund eligibility
- PTO and paid sick time
- Continued training and development
- A company with real room to grow