What are the responsibilities and job description for the Care Coordinator position at Total Care Connections?
Department: Operations
Reports To: Executive Director
Schedule: Full-Time, On-Site
Hours: Monday through Friday, 8:00 a.m. to 5:00 p.m.
Be the Connection That Makes Care Exceptional
At Total Care Connections, we believe care coordination is more than paperwork and scheduling. It is about people. As a Care Coordinator, you will be a vital link between clients, families, caregivers, and our internal team, ensuring care is delivered with excellence, compassion, and compliance.
This role is ideal for someone who is organized, relational, detail-oriented, and motivated by meaningful work that truly impacts lives.
What You Will Do
Support Clients and Families
Skills and Strengths
We take care of our people so they can take great care of others.
Our Comprehensive Benefits Package Includes
Ready to Join a Team That Truly Cares?
If you are passionate about quality care, compliance, and supporting both clients and caregivers, we would love to meet you.
Apply today and help us continue delivering extraordinary care.
Reports To: Executive Director
Schedule: Full-Time, On-Site
Hours: Monday through Friday, 8:00 a.m. to 5:00 p.m.
Be the Connection That Makes Care Exceptional
At Total Care Connections, we believe care coordination is more than paperwork and scheduling. It is about people. As a Care Coordinator, you will be a vital link between clients, families, caregivers, and our internal team, ensuring care is delivered with excellence, compassion, and compliance.
This role is ideal for someone who is organized, relational, detail-oriented, and motivated by meaningful work that truly impacts lives.
What You Will Do
Support Clients and Families
- Conduct in-home client assessments and reassessments
- Build strong, trusting relationships with clients and families
- Identify barriers to care and communicate solutions to the care team
- Ensure care plans are created or updated within 24 hours of assessments
- Perform supervisory visits in alignment with regulatory and company standards
- Develop individualized, comprehensive care plans based on client needs
- Coordinate private and community-based resources to support care
- Collaborate with external providers, insurers, and professional partners
- Keep care plans current as client needs evolve
- Participate in Quality Assurance and Performance Improvement initiatives
- Maintain accurate, audit-ready documentation
- Support compliance with licensure requirements, Medicaid regulations, and company policies
- Participate in quarterly QAPI and compliance meetings
- Conduct new caregiver orientations and ongoing training
- Perform supervisory visits and competency evaluations
- Support caregivers by addressing concerns and identifying training needs
- Partner with leadership to create a positive and supportive caregiver experience
- Assist with answering phones and administrative tasks as needed
- Participate in team meetings and help prepare agendas
- Support scheduling, recruiting efforts, eligibility verification, and authorizations
- Serve as a professional and positive representative of Total Care Connections
Skills and Strengths
- Excellent customer service and communication skills
- Strong computer proficiency and comfort learning new systems
- Exceptional organization and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Strong problem-solving and decision-making skills
- Team-focused mindset with flexibility and professionalism
- At least one year of experience in care coordination, care supervision, or care management
- Must be a Notary Public or able to obtain Notary certification if required by branch location
- Reliable transportation and clean driving record
- Ability to work full-time on-site during regular business hours
- Ability to sit for extended periods while working at a computer
- Ability to travel to client homes and community locations as needed
We take care of our people so they can take great care of others.
Our Comprehensive Benefits Package Includes
- Competitive pay
- Health, dental, and vision insurance
- Paid time off and paid holidays
- 401(k) retirement plan with company match
- Short-term disability insurance
- Long-term disability insurance
- Company-paid life insurance
- Voluntary life insurance options
- Accident insurance
- Critical illness insurance
- Paid pregnancy disability leave up to six weeks
- Up to two weeks of paid parental leave
- Supportive return-to-work culture for growing families
- Total Care Relief Fund to support team members during times of unexpected hardship
- Leadership that genuinely cares about your success and well-being
- Opportunities for professional growth and advancement
Ready to Join a Team That Truly Cares?
If you are passionate about quality care, compliance, and supporting both clients and caregivers, we would love to meet you.
Apply today and help us continue delivering extraordinary care.