Lead Service Technician Level III

Overview:

Total Air is seeking a Lead Service Technician (Level III) to join our team. In this role, you will perform semi‐skilled and skilled work in the operation, maintenance, and repair of heating, ventilation, and air conditioning systems and can train new maintenance and service technicians. The Service Technician 3 provides exceptional customer service and educates customers regarding technical and investment decisions by providing multiple options and solutions while making service calls in customer’s homes.

What We Offer:

• Competitive hourly wages
• Consistent work with a thriving customer base
• Strong company culture as part of a larger organization
• Year-round training and development opportunities
• Paid Time Off
• Health/Dental/Vision
• Paid Holidays
• Full benefits with matching 401k
• Tool purchase program available

What You'll Do:

• Service, repair, and/or propose replacement of gas furnaces, air conditioners, heat pumps, electric furnaces, packaged units, ductless split systems, humidification and dehumidification equipment, electronic air cleaners and air purification systems, residential control systems to include zoning systems
• Troubleshoot, adapt, and resolve/repair all issues to keep equipment functioning properly
• Test each system after service/repair is complete to ensure the system is functioning properly
• Perform proper inspection of customer system to prevent future issues.
• Explain to customers each service and repair performed
• Assess systems and assist the customer in making a buying decision through detailed education of system needs as well as a thorough cost/benefit analysis of purchasing a new system
• Accurately documents:
• Age and type of each system component on invoices
• Services completed
• Discussion with customers regarding current and/or future equipment/service requirements
• Invoices and costs for service
• Turn in all parts receipts, packing slips, contracts, and invoices daily
• Inspect area for cleanliness after job completion
• Maintain company vehicle, ensuring cleanliness and organization, both inside and out
• Always maintain a professional image by:
• Wearing only company-approved apparel
• Following safety policies and procedures
• Abiding by all standards of performance and code of ethics
• Maintaining a courteous demeanor with all customers and associates
• Respecting the customer’s property
• Participate in ALL company-sponsored training classes
• Assist in mentoring and training maintenance technicians
• Trains maintenance technicians and service technicians

What You'll Bring:

• Minimum of 8-10 years of verifiable experience as a Service Technician in a residential service and maintenance operation
• Knowledge of the fundamentals of operational functionality of residential heating, air conditioning, and ventilation equipment
• Ability to mentor and train less-experienced technicians
• Solid communication and customer service skills
• Must have appropriate trade tools
• Valid driver’s license and a clean driving record
• Ability to pass a background check and drug screen
• GED or High School Diploma.
• EPA certification

Working at Total Air:

Total Air Inc. is a family-oriented and well-known HVAC company, voted "Best of the Best" by the Tampa Bay Times in 2022. Our mission is to keep St. Pete cool, one house at a time. We prioritize our customers and are always here to help, answering calls 24 hours a day. Each time someone contacts our office; they are greeted with familiar voices and warm welcomes. We specialize in residential installation, maintenance, and service repairs, and we also offer light commercial services. Our belief in building long-term relationships is rooted in providing reliable service and being a trustworthy company.

Total Air maintains a drug-free workplace.

We trust that this information will assist you in making an informed decision as you consider your next employer.

Total Air provides the following inclusive hiring information: We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Type: Full-time

Pay: $30.00 - $35.00 per hour

Application Question(s):

• This position is contingent upon successfully passing a pre-employment drug screening. Are you willing to undergo a drug test as part of the hiring process?

License/Certification:

• Driver's License (Required)
• EPA Universal Certification (Required)

Ability to Commute:

• Saint Petersburg, FL 33714 (Required)

Work Location: In person

Salary : $30 - $35