What are the responsibilities and job description for the Patient Access Representative - Bridgeton, MO position at Total Access Urgent Care?
Job Type
Full-time
Description
Are you ready to join the highest-rated healthcare team in the greater St. Louis area? Do you want to work in an environment that will improve your skills and medical knowledge? At Total Access, we are changing how healthcare is delivered.
Company Overview
Total Access Urgent Care (TAUC) has been proudly providing top-ranked patient care for St. Louis communities since 2008. TAUC (pronounced "talk") began with the belief that patients should have access to fast, friendly, and affordable care. We have state-of-the-art onsite digital X-ray, CT scan, Ultrasound, EKG, and common laboratory assays. Our services include IV hydration and medication administration, laceration suturing, reduction and splinting minor fractures and dislocations, and abscess drainage. We strive to show the world how healthcare can be delivered.
Responsibilities
As a Patient Access Representative at TAUC you play a key role in shaping each patient’s experience from start to finish. Responsibilities include:
No two days are exactly the same, but here’s what you can expect:
Join the best team in healthcare. Apply today.
Salary Description
$17-18/hour
Full-time
Description
Are you ready to join the highest-rated healthcare team in the greater St. Louis area? Do you want to work in an environment that will improve your skills and medical knowledge? At Total Access, we are changing how healthcare is delivered.
Company Overview
Total Access Urgent Care (TAUC) has been proudly providing top-ranked patient care for St. Louis communities since 2008. TAUC (pronounced "talk") began with the belief that patients should have access to fast, friendly, and affordable care. We have state-of-the-art onsite digital X-ray, CT scan, Ultrasound, EKG, and common laboratory assays. Our services include IV hydration and medication administration, laceration suturing, reduction and splinting minor fractures and dislocations, and abscess drainage. We strive to show the world how healthcare can be delivered.
Responsibilities
As a Patient Access Representative at TAUC you play a key role in shaping each patient’s experience from start to finish. Responsibilities include:
- First Impression: Greet patients with a warm, friendly, and professional demeanor, ensuring they feel welcome and cared for from the start
- Efficient Check-In: Guide patients through the initial intake process with clarity and patience
- Last Impression: Thank patients, leaving them with a sense of confidence and satisfaction
- Compassionate Presence: Be responsive, calm under pressure, and empathetic to patient concerns, ensuring each interaction supports our mission of providing fast, friendly and affordable care
- Competitive Pay: Starting at $17–$18/hour, based on experience
- Flexible Schedule: Full-time, 3 days per week (8 AM–8 PM shifts); alternating weekends/holidays. Can have certain weekday(s) off for classes, family, etc.
- Local Locations: Work most shifts at the closest 10 TAUC locations to you
- Clear growth path with performance-based raises and promotions
- Health Insurance: Medical, dental, vision, life, and short-term
- 401(k) Retirement Plan: With employer match
- Paid Time Off (PTO)
- Free Urgent Care: For you, your spouse, and children at all TAUC locations (for those carrying company sponsored or other health insurance)
- Employee Assistance Program (EAP): Includes free counseling, legal, and financial resources
- Discounts:
- Amazon Prime reimbursement or Sam’s, Costco, or BJs base membership
- Online ticket deals and more
No two days are exactly the same, but here’s what you can expect:
- Welcome and check in 30–60 patients per day in a high volume, fast-paced clinic setting
- Input patient information accurately into our electronic medical records (EMR) system
- Verify patient insurance coverage using online tools and EMR systems
- Cleary explain co-pays, deductibles, and coverage questions in a friendly, easy-to-understand way
- Collect co-pays and explain visit costs with professionalism
- Handling sensitive or difficult conversations with tact and professionalism
- Answer incoming calls and assist with patient questions or follow-up
- Collaborate closely with clinical staff to ensure smooth patient flow
- Create a warm, helpful, and efficient front desk experience for every visitor
- Valuable clinical exposure: Learn medical terminology, EMR systems, and insurance processes
- Skill-building: Develop customer service, problem-solving, and multitasking abilities
- Team culture: Work alongside a supportive team that celebrates success and values your contribution
- High school diploma or equivalent
- Must be at least 18 years old
- Valid driver’s license and reliable transportation (you may “rove” between locations during a shift)
- Available to work 12-hour shifts (no overnights), with alternating weekends and holidays
- Comfortable working in a fast-paced, team-driven environment
- Strong communication and problem-solving skills, and customer service skills
- Commitment to our core values: Kindness, Impact, Teamwork, Efficiency, and Integrity
Join the best team in healthcare. Apply today.
Salary Description
$17-18/hour
Salary : $17 - $18
