What are the responsibilities and job description for the Department Manager - Menswear Madison Avenue position at Totême?
Location New York Madison Avenue
Level Senior
Department Retail
Employment type Full-time
TOTEME is a fashion house rooted in Swedish sensibilities, modern aspirations and the notion of style. With an appreciation for women’s many roles and how pieces are worn in practice, we create emblematic designs with an emphasis on materiality and shape. Representing a direct and decisive way of dressing, the collections are contextualized in curated edits, visuals and spaces.
TOTEME was founded in 2014 by Elin Kling and Karl Lindman. From the atelier in Stockholm, we create collections spanning ready-to-wear, shoes, bags, accessories and jewelry.
TOTEME is looking for an experienced Department Manager Menswear to join our Madison Avenue store full-time. In this role, you will be responsible for leading the menswear department with a strong focus on sales performance and client experience. You will report to the Store Manager and liaise weekly with the Retail and Merchandising teams.
RESPONSIBILITIES
Develop the Menswear department to deliver strong commercial performance and authentic client experience.
Drive sales through great service, garment knowhow, styling, and relationship building.
Analyze business performance and identify opportunities to improve results and client engagement.
Maintain a strong presence on the shop floor and lead by example in all client interactions.
Coach and support the team through regular training on product knowledge, styling, and service standards.
Partner closely with the Store Manager and HQ teams to share product and client feedback.
Ensure visual merchandising is executed according to brand standards and supports the collection message.
Oversee stock levels, replenishment, and back-of-house organisation within the department.
Participate in and contribute to TOTEME’s social and environmental sustainability strategy.
YOUR PROFILE
3 years of experience in menswear specialty, or luxury, retail
Strong understanding of the menswear market.
Strong understanding of client service, sales performance, and retail operations.
Demonstrated ability to build relationships with clients and deliver a personalized styling experience.
Experienced in coaching and developing teams in a retail environment.
An understanding of visual merchandising and stock management, ideally within a menswear category.
Strong product knowledge and interest in luxury menswear, tailoring, fabrication, and contemporary style.
Fluent in spoken and written English.
ABOUT YOU
Passionate about menswear, with a genuine interest in luxury fashion, craftsmanship, and contemporary style.
A TOTEME ambassador who lives and breathes our culture and values.
An inspiring leader with excellent communication and interpersonal skills.
Confident in styling and advising clients, with the ability to translate trends and product knowledge into a meaningful client experience.
Excellent organizational and problem-solving skills.
A positive, hands-on, and solution-oriented attitude.
Able to work independently and collaboratively within a fast-paced retail environment.
This is a full-time position based at TOTEME’s Madison Avenue Store starting in August 2026.
The salary for this role ranges between $30-35 per hour before tax and will be set according to the applicant’s profile, skills and previous experience.
TOTEME has teams in Stockholm, London, New York, and Shanghai, as well as retail spaces across Europe, North America, and Asia.
TOTEME has an internal career development and title framework and the job title used in the recruitment ad may differ from the title used internally.
Candidates progress through application, screening, interviews or case assessments, followed by final pre-employment checks and a formal offer before joining our team. We anonymize names and personal details in applications during the screening stage to support fair and skills-based hiring.
By applying to this position I agree with TOTEME’s privacy policy and to be contacted about future job opportunities for up to two years from the submission date.
Salary : $30 - $35