What are the responsibilities and job description for the Spa Concierge position at Toska Spa & Facial Bar?
Company Description
Toska Spa & Facial Bar is a renowned luxury skincare destination specializing in personalized, results-driven facial treatments rooted in European skincare traditions. With a focus on scientific innovation and clinical excellence, every treatment is customized to the unique needs of each client, ensuring transformative results. Combining advanced technology, refined techniques, and premium global products, Toska Spa offers an elevated approach to skincare. With locations in Charlotte, NC, and Nashville, TN, the spa serves a discerning clientele who value both luxury and efficacy. Toska Spa remains committed to delivering uncompromising standards in care and a dedication to restoring skin health and radiance.
Role Description
This is a part-time, on-site position based in Charlotte, NC. The Spa Concierge will be the first point of contact for clients, responsible for creating a welcoming and luxurious experience for all guests. Daily tasks include managing appointment bookings, greeting clients, addressing inquiries, and ensuring exceptional customer service. The individual will assist with maintaining a clean and organized spa environment and effectively coordinate client communication, schedules, and preferences. The role supports the team in delivering seamless operations while adhering to Toska Spa's commitment to excellence in guest experience.
Qualifications
- Strong Customer Service and Customer Support skills to ensure clients receive a positive and professional experience.
- Ability to enhance Customer Satisfaction and improve overall Customer Experience through effective communication and attention to detail.
- Excellent interpersonal, organization, and problem-solving skills to manage appointments and address client inquiries promptly.
- Professional demeanor with a warm and welcoming attitude to create an inviting atmosphere for clients.
- Prior experience in the luxury service, hospitality, or spa industry is beneficial.
- Proficiency with scheduling software and familiarity with skincare products or treatments is a plus.