UPS Field Service Technical Support

Toshiba International Corporation is a world leader in the design and manufacture of motors, motor controls and power electronics products. Many of these products are designed, built and tested in our 1,000,000 square foot state-of-the-art manufacturing facility in Houston, TX. We have developed a totally integrated manufacturing process from research and development, design, engineering, production and manufacturing to after-market service and sales & marketing. Toshiba differentiates itself from its competitors through its commitment to quality and reliability. We build products to perform in the most difficult conditions. From raw material to the finished product, we assure exacting quality, engineering excellence and stringent testing to meet domestic and international performance standards.

Job Summary:

Provide customer with telephone assistance. Tasks include both field and in-house troubleshooting and repair of most products. Will be responsible for training customers and Toshiba personnel. Will follow departmental procedures and prepare all necessary documentation and reports (ex. service call report, monthly activity report). Maintains technical support database. Competent in one product family with a working knowledge of at least one other family. Remain current on Technology and product by self-directed learning. Maintain and update a central library of product manuals and engineering design change data for the field Service Department.

Responsibilities:

• Provide customer telephone technical support assistance.
• Assist other service personnel with troubleshooting, repair, and product application problems.
• Train customers and Toshiba employees on product trouble shooting, repair, and application.
• Maintain and update a central library of product manuals and engineering design change data for the Field Service Department.
• From time to time may be required to perform start-up and repair of most company products , both in-house and at customer locations.
• After hours on call support as required.
• Prepare a service report for each job worked on with detailed information so that charges can be calculated and allocated. The report must enable the manager to decide on questions of warranty and answer customer questions, both technically and regarding billing.
• Follow established procedures to account for, and safe guard, resources taken to job sites as required.
• Assist manufacturing and engineering in identifying and correcting problems with Toshiba equipment and parts.
• Maintain company issued tools, equipment, and spare parts, keeping tools and test equipment calibrated and maintaining records of same.

Education/Certification:

Prefer one of:

• Technical university degree/Associates degree
• Military power electrical training program
• or electrical apprenticeship program

Skills & Experience:

• Skilled in troubleshooting and repair of group's products
• Minimum of one years experience in trouble shooting and repair
• Has attended most in-house service training schools for products
• Tools/Equipment:
• Common hand/power tools, electronic test equipment, chart recorders, high voltage test equipment, programmers for micro processor based equipment such as PLC's, and computers
• Physical Requirements:
• Must be able to perform all physical functions normally associated with and electrical worker at a start-up and/or construction site

Work Environment:

• Electrical shock, eye damaging flashes, burns, and in some locations exposure to toxic chemicals, explosives

Travel:

• Up to 15% to 25%