What are the responsibilities and job description for the Order Entry Representative position at Toshiba International Corporation?
Toshiba International Corporation is a world leader in the design and manufacture of motors, motor controls and power electronics products. Many of these products are designed, built and tested in our 1,000,000 square foot state-of-the-art manufacturing facility in Houston, TX. We have developed a totally integrated manufacturing process from research and development, design, engineering, production and manufacturing to after-market service and sales & marketing. Toshiba differentiates itself from its competitors through its commitment to quality and reliability. We build products to perform in the most difficult conditions. From raw material to the finished product, we assure exacting quality, engineering excellence and stringent testing to meet domestic and international performance standards.
Job Summary
The Order Entry Representative (OER) will be responsible for all aspects of the order-processing function. They will daily acknowledge customer purchase orders, enter new orders; reconcile open orders, release orders for shipment, provide orders acknowledge, etc. The OER will also provide ongoing communication to the customer as to the accurate status of the customer's orders in a timely manner.
Responsibilities
At TIC, we believe in creating an inclusive environment where all employees feel valued, respected, and supported. We embrace diversity as a core strength and recognize that it enhances our ability to deliver innovative solutions and superior service to our clients and customers.
Job Summary
The Order Entry Representative (OER) will be responsible for all aspects of the order-processing function. They will daily acknowledge customer purchase orders, enter new orders; reconcile open orders, release orders for shipment, provide orders acknowledge, etc. The OER will also provide ongoing communication to the customer as to the accurate status of the customer's orders in a timely manner.
Responsibilities
- Answer inbound calls and emails, and make outbound calls as appropriate
- Process customer order by following order-processing procedure
- Communicate and coordinate with internal teams to ensure the timeliness of orders
- Performs inquiries such as: inventory availability and lead-time, freight charges, shipment tracking numbers, production cycles by component, etc.
- Works very closely with other team members keeping them abreast of any current or potential issue(s).
- Pays attention to accuracy, communication, timeliness, and responsiveness.
- 0-10%
- High School graduate or equivalent; some college a plus
- Knowledge of computer system and ability to navigate email
- Experience with Microsoft Office applications such as Excel and Word
- Experience with Order Entry and ERP planning systems
- Experience with high volume of data entry
- Must be very detail oriented and have a passion for accuracy and data integrity
- Must have the ability to communicate professionally and in writing
- Must have the ability to follow process and procedure
At TIC, we believe in creating an inclusive environment where all employees feel valued, respected, and supported. We embrace diversity as a core strength and recognize that it enhances our ability to deliver innovative solutions and superior service to our clients and customers.