What are the responsibilities and job description for the Learning and Development Specialist position at Toshiba Global Commerce Solutions?
Position Summary
The Learning & Development Specialist III supports and continuously improves the employee experience at Toshiba Global Commerce Solutions through the design, delivery, and evaluation of learning, engagement, onboarding, and culture-building initiatives. This role serves as an individual contributor and subject-matter expert in learning design, facilitation, and employee engagement strategies, partnering closely with HR, internal communications, and business leaders. The role owns learning content within the company’s knowledge and learning platforms and supports workforce development processes including but not limited to onboarding, engagement surveys, performance management, leadership development, succession planning, and individual development planning.
Responsibilities
Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.
The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy.
Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:
Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation
Diversity, Equity & Inclusion
We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We’re passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.
Equal Opportunity Employer/Protected Veterans/Individuals With Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
The Learning & Development Specialist III supports and continuously improves the employee experience at Toshiba Global Commerce Solutions through the design, delivery, and evaluation of learning, engagement, onboarding, and culture-building initiatives. This role serves as an individual contributor and subject-matter expert in learning design, facilitation, and employee engagement strategies, partnering closely with HR, internal communications, and business leaders. The role owns learning content within the company’s knowledge and learning platforms and supports workforce development processes including but not limited to onboarding, engagement surveys, performance management, leadership development, succession planning, and individual development planning.
Responsibilities
- Design, develop, and facilitate learning, onboarding, and engagement programs aligned to a performance-based culture.
- Partner with HR and business leaders to identify learning and engagement needs and recommend solutions. Collaborate with subject matter experts to create learning content and manage the learning platform.
- Support cross-functional HR initiatives including performance management and development planning.
- Maintain learning calendars, track participation, and prepare reports and insights.
- Partner with internal communications to align learning and engagement messaging.
- Collaborate with technical teams to improve learning systems and user experience.
- Other duties and projects as assigned.
- Bachelor’s degree in Human Resources, Organizational Development, Education, or related field
- Equivalent combination of education and experience acceptable
- Minimum 4 years HR experience, including 3 years in Learning & Development or Employee Engagement
- Instructional design and facilitation in a corporate setting (virtual, in-person, blended)
- Employee engagement strategies (surveys, focus groups, action planning)
- Learning management systems (SABA, Cornerstone, and SAI360 preferred)
- Onboarding design and/or facilitation
- Learning and engagement metrics, reporting, and analysis
- Virtual training platforms (Teams preferred)
- Instructional authoring tools (Articulate Storyline 360 preferred)
- Demonstrated experience designing and developing learner-centric experiences and programs that incorporate sound instructional design methodologies and UX design with practical application, especially for highly complex and high-profile projects and program ownership
- Demonstrated ability to work with senior leaders, subject matter experts, and peers to drive learner engagement, create relevant learning experiences, and align training programs to corporate goals
- Ability to prioritize multiple projects with specific deadlines in an atmosphere of ongoing change and continuous improvement
- Strong attention to detail and organizational skills
- Strong communication (written and verbal), organization, confidentiality, and cross-functional collaboration
- Growth mindset and passion for continuous improvement
Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.
The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy.
Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:
- Group health coverage (medical, dental, & vision)
- Employee Assistance Programs
- Company provided life insurance
- Employee discounts
- Generous paid holiday schedule, paid vacation & sick/personal days
Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation
Diversity, Equity & Inclusion
We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We’re passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.
Equal Opportunity Employer/Protected Veterans/Individuals With Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)