What are the responsibilities and job description for the Customer Engineer position at Toshiba Global Commerce Solutions?
Company Description
Toshiba Global Commerce Solutions is a leader in retail store technology, providing innovative, integrated in-store solutions that enhance customer engagement and accelerate digital transformation. Trusted by retailers worldwide, Toshiba is at the forefront of reshaping retail experiences through cutting-edge commerce technology. With a global network of dedicated business partners, the company continues to advance the future of retail by enabling smarter, more connected environments.
Role Description
As a full-time remote Customer Engineer, you will deliver technical support and solutions to clients, addressing their technical and operational needs. Your daily tasks will include identifying and troubleshooting technical issues, collaborating with cross-functional teams to resolve problems, and ensuring a high level of customer satisfaction. You will also assist clients in utilizing Toshiba’s retail technology solutions and provide guidance on best practices for maintaining efficient operations.
Qualifications
- Proficiency in Troubleshooting and resolving hardware or software-related issues
- Experience in Technical Support and delivering solutions for product functionality
- Strong Customer Service skills to ensure client satisfaction and build long-term relationships
- Knowledge of Networking and Cloud Computing systems and environments
- Excellent problem-solving and communication skills
- Ability to work independently in a remote environment
- Technical certifications or an associate degree in a related field is a plus
- Experience in working with retail technology solutions is an advantage